7 Key AI Technologies that Can Deliver Customer Engagement Benefits Today
- 7 years 1 week ago
- CRM
For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys.
Motion AI Launches First Chatbot Store And Marketplace
- 7 years 1 week ago
- CRM, Infrastructure
Today Motion AI, the major chatbot building platform that services global consumer brands including Kia, Fiverr, Sony, Wix and many more, unveiled the first-ever chatbot store, Bot Store. Bot Store is a marketplace built on top of Motion AI's leading visual bot-building platform that offers turn-key templates for many chatbot use cases including customer service, meeting scheduling and surveys.
Tieto and Folksam extend partnership to boost IT operations
- 7 years 1 month ago
- IT Innovations, Insurance, CRM
Folksam and Tieto continue to develop their partnership with an outsourcing agreement under which Tieto takes over the responsibility for Folksam’s IT operations in Östersund, Sweden. The agreement includes that Folksam IT operations employees in Östersund will be offered employment within Tieto. This will further strengthen Tieto's position in the Swedish market and will add valuable expertise in application management and consulting services.
ZTE Becomes No. 1 in World Intellectual Property Organization's Patent Table
- 7 years 1 month ago
- Cloud, IT Innovations, CRM
ZTE Corporation was announced No. 1 in the World Intellectual Property Organization's latest annual list for patent applications. It also reflects the company's increased focus on research and development of next-generation technologies including 5G, network virtualization, cloudification, and the Internet of Things.
Veeva partners with Salesforce to deliver more effective CRM
Today Veeva Systems has announced new integration between Salesforce Marketing Cloud and Veeva CRM. As well as support for Salesforce Service Cloud with Veeva Vault. The companies are building upon their long-standing partnership to help life sciences deliver a more coordinated and consistent experience for healthcare professionals.
Hong Kong’s Gini launches innovative customer loyalty app with eWise
- 7 years 1 month ago
- IT Innovations, CRM
Gini has chosen data-aggregation specialist eWise to deliver Hong Kong’s first ever customer relationship management platform to create customer loyalty programs through the secure aggregation of end-user’s credit cards and bank accounts.
Pega CRM Supports Artificial Intelligence and Robotic Automation Capabilities
- 7 years 1 month ago
- CRM
Pegasystems Inc., the software company empowering customer engagement at the world's leading enterprises, today announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning.
InvestCloud Awarded by the Family Wealth Report
- 7 years 1 month ago
- Consultancy, CRM
InvestCloud Inc., a global FinTech firm, has scooped two awards for its client communications (client portal) and CRM systems at the Family Wealth Report awards.
Gini Chooses eWise to Launch First Ever Customer Relationship Management Platform in Hong Kong
- 7 years 1 month ago
- IT Innovations, CRM
Gini has chosen data-aggregation specialist eWise to deliver Hong Kong’s first ever customer relationship management platform to create customer loyalty programs through the secure aggregation of end-user’s credit cards and bank accounts.
Amdocs leads in Gartner’s 2016 Magic Quadrant for Integrated Revenue and Customer Management Systems
Amdocs, as the major supplier of customer experience solutions, reported that Gartner has ranked Amdocs in the Leaders quadrant in its Integrated Revenue and Customer Management (IRCM) report. The Gartner IRCM Magic Quadrant estimated solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other relevant functions.
First Extensible Secondary Storage Platform Spans from the Edge to the Cloud. Cohesity Simplifies Data Protection
- 7 years 2 months ago
- Data Hubs, Data Management, IT Innovations, CRM
Cohesity, the pioneer of hyperconverged secondary storage, today unleashed the release of Cohesity DataPlatform Virtual Edition (VE) and Cohesity C2100 Hyperconverged Node products for distant branch offices. Together with Cohesity DataProtect, the new DataPlatform, VE product conveys an integrated software-only backup solution that deploys on virtual machines ideal for remote or branch office locations.
Jack Henry & Associates recreates Banno site
- 7 years 2 months ago
- Data Management, IT Innovations, Financial, Technical, CRM
Jack Henry & Associates, Inc., a major provider of digital solutions and payment transactions, primarily for the financial services industry, announced the launch of the newly redesigned www.banno.com. The site is designed with user experience at the center of every aspect, including information architecture and product navigation.
Bond Dickinson Chooses Unit4’s prevero CPM Software
- 7 years 2 months ago
- CRM
prevero, a Unit4 company and a leading provider of Corporate Performance Management(CPM) and Business Intelligence (BI) solutions, today announced that Bond Dickinson has selected its software suite for business-critical performance management. Bond Dickinson is a leading UK law firm providing a comprehensive legal service to clients across a wide range of legal expertise and sectors, from seven cities across the UK including London. Clients... more
PAYBACK Boosts Partnership with artegic
- 7 years 6 months ago
- CRM
Bpm’online with its unique process-driven approach to CRM is recognized in Gartner’s 2016 MQ for CRM Lead Management
- 7 years 6 months ago
- CRM
Bpm'online, whose unique process-driven CRM for marketing, sales and service helps thousands of organizations win more customers, has been included in the September 2016 Gartner Magic Quadrant for CRM Lead Management (1) based on its completeness of vision and ability to execute.
