Amdocs, as the major supplier of customer experience solutions, reported that Gartner has ranked Amdocs in the Leaders quadrant in its Integrated Revenue and Customer Management (IRCM) report. The Gartner IRCM Magic Quadrant estimated solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other relevant functions.
According to Gartner, leaders are vendors that would be included on shortlists for IRCM solutions at large and midsize service providers worldwide, and which demonstrate ongoing profitable growth and global presence. Gartner also see leaders as vendors that offer leading-edge and scalable technology and functionality, engage in innovative projects, execute and deliver to their customers’ satisfaction, and which are attuned to market trends and direct R&D investment accordingly.
“Amdocs has been in the leaders quadrant since the inception of Gartner’s IRCM Magic Quadrant report,” said Gary Miles, chief marketing officer at Amdocs. “Over the past year, we’ve made considerable investments in our core IRCM offerings, including the recent introduction of embedded artificial intelligence capabilities from several leading AI platforms such as Amazon’s Alexa and Facebook’s bots within our CES 10.1 Digital Care and Commerce systems.