• Product Reviews
• 04.03.2022 07:08 pm

What does Mail Manager do?

Mail Manager is the Outlook email management solution developed by Arup to help project and client-based businesses eliminate their email headache. They work with financial services firms who need to increase their productivity but feel as the volume of correspondence increases, the control around email has gone. Accountants, Investment Bankers and Financial Services Professionals they work with have been left frustrated with the amount of time wasted looking for information in an email and recognise how vital retrieving information on projects is.

Outlook is the biggest communication tool in the industry, but everyone manages their email differently, creating risk in years to come. Mail Manager helps financial services and accountancy companies to manage the critical correspondence in their business email and reduce the risk of reputational damage and fines due to data loss or mismanagement.

Problems Mail Manager Solves

• No control over project information locked in inboxes.
• Risks associated with being able to retrieve emails against a single project.
• Email being the key form of correspondence in the company, but everyone managing it differently.
• Staff wasting time looking for information which they need to, to do their job.
• Staff leaving but a range of important project information being left in the employee’s inbox.

What is special about Mail Manager?

• Mail Manager’s prompt and predict feature keeps all your business-critical data and information up to date and files everything in your chosen destination.  It reduces the risk of financial fines by ensuring that you never lose track of highly sensitive data or critical correspondence and gives complete visibility over client communications on a project.
• Businesses can save time by finding every detail related to a client within just three clicks. Mail Manager’s industry-leading search tool eliminates the problem of information being locked in staff’s email inboxes as everyone will have access to the same information instantaneously.
• Mail Manager supports collaboration by providing project teams with visibility of everything on their project rather than just what’s in their inbox.  Staff can be confident that they are making informed decisions based on the most recent information, becoming more efficient and responsive to client needs.
• The software has been designed for seamless integration with Outlook and to file wherever your business currently files.  It will work cohesively alongside your current IT solution so that you will retain and store your data, and Mail Manager does not host your confidential data.

What features are relevant?

Prompt & Predict: Mail Manager prompts staff to file incoming and outgoing emails. Using our machine learning engine, the software also predicts where an email should be filed, meaning staff file business-critical correspondence without thinking about it.

Email Search: Find any email related to any project or client in seconds! Search through more than two-million emails within three clicks.

Filing: Bulk file emails to cleanse your inbox and migrate your legacy emails.

Easy to Implement: You can be up-and-running with Mail Manager within 24-hours with minimal training. Mail Manager integrates with your infrastructure, whether that be a file server, cloud-based, or a Document Management system like SharePoint.

What are some real case examples?

Accounting firm Azets operate on a client-by-client basis and had difficulty filing and retrieving emails, especially when they had not been copied in on a crucial email or if a staff member was on annual leave or had left the business.  After implementing Mail Manager, they have noticed the time-saving benefits of the search tool, and the ability to find historical information instantly has reduced any chances of reputational risk resulting from the threat of giving the same or conflicting advice to advice to clients. Read the full case study here: Mail Manager Case Study: Azets.

BarTax were overwhelmed with the amount of email data they had to deal with and quickly realised Office365 wasn’t up to the task. The accountancy firm needed a solution to make their email data more manageable and easily searchable, so looked to Mail Manager to help solve the problem. Since using Mail Manager, BarTax has noticed an overall improvement to company performance, with staff members saving an extra 20% of time that can now be directed towards more productive tasks. Read the full case study here: Mail Manager Case Study: BarTax