Customer experience

How to Build Excellent Customer Experience in the Age of Hybrid Working

Rob Carmichael
Consulting Engineer at Avaya

Offices around the UK are open for business in line with the government’s latest guidance, meaning that many financial services employees are no longer restricted to wo see more

Building on Experience – the Only Way to a Customer’s Heart

Tim Hood
Vice President - EMEA and APAC at Hyland

The insurance sector is not yet at the point where customer experience (CX) has overtaken price or product as the brand differentiator, but it is getting closer. see more

Product Development – the Crucial Role of the Customer and How to Create Products That Deliver Value

By Emma Dalgarno
Coaching Hub Manager at FS Agile

Development teams, and by that I mean the cross functional team of all individuals involved in building the product, tend to be kept quite a distance from customers. see more

Fit for the future: How Banks Can Prevent the Switch to Digital from Damaging Customer Experience

Andrew Stevens
Banking Expert at Quadient

Our relationship with money has changed dramatically in the last decade. see more

Customer Experience Trends in Banking to Watch for

Priya Iyer
Chairman and CEO at Vee24

Most people have a full-time job, a family and a fairly full schedule of extracurriculars and they simply do not have the time to go to a bank within the stan see more

Meeting customer demand - striking the right balance

Angus Burrell
General Manager at AltaPay, a Valitor company

Businesses run on balance sheets – where assets and liabilities are held in equilibrium. If a business wants to invest in one area, it must generate the resources from another. see more