Customer experience
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Rob Carmichael
Consulting Engineer at Avaya
Offices around the UK are open for business in line with the government’s latest guidance, meaning that many financial services employees are no longer restricted to wo see more
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Tim Hood
Vice President - EMEA and APAC at Hyland
The insurance sector is not yet at the point where customer experience (CX) has overtaken price or product as the brand differentiator, but it is getting closer. see more
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By Emma Dalgarno
Coaching Hub Manager at FS Agile
Development teams, and by that I mean the cross functional team of all individuals involved in building the product, tend to be kept quite a distance from customers. see more
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Andrew Stevens
Banking Expert at Quadient
Our relationship with money has changed dramatically in the last decade. see more
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Priya Iyer
Chairman and CEO at Vee24
Most people have a full-time job, a family and a fairly full schedule of extracurriculars and they simply do not have the time to go to a bank within the stan see more
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Angus Burrell
General Manager at AltaPay, a Valitor company
Businesses run on balance sheets – where assets and liabilities are held in equilibrium. If a business wants to invest in one area, it must generate the resources from another. see more