ECM, DAM, document management, AI, IT modernisation, workflows, process automation

• Deliver rich customer experiences
• Provide a centralised view of all your information regardless of where it is stored
• Increased productivity and operational efficiency
• Meet compliance requirements

ICS BANKS Digital Banking enables the bank to service its customers by providing essential features and vast touchpoints, utilising facilities, and the latest technologies.

Rapid progress in disruptive technologies is bringing a paradigm shift in banking and financial institutions’ thought process, towards technology adoption and transformation. The key principle to successful transformation is choosing the right partner to drive innovation, generate new opportunities, and elevate market advantages over competitors. This is where ICSFS’ innovation lays in flexibility, simplicity, and efficiency. With decades of experience, ICSFS is recognised by its success through its strong- long-term customer base, all over the world.

ICS BANKS Digital Banking platform is used for rendering personal banking services and supporting processes through its latest technologies and touchpoints such as:

-             Cloud Technology (Cloud available)

-             Blockchain (deployed in production)

-             Open banking and Open API’s

-             Agency Banking

-             Embedded Business Process Management (BPM)

-             Embedded Document Management System (DMS)

-             Artificial Intelligence, machine learning, and smart processes

-             Cash Management System (CMS)

-             Chatbots, smart customer social and interactive engagements

-             Robotics

-             Smart Contracts

-             Cardless Payments

-             Digital Customer onboarding

-             Wearable Banking and internet of things (IoT) 

Artificial intelligence and robotics utilisation in ICS BANKS enable the bank to boost process efficiency and accuracy, both, in internal processes and customer interactions.

Key benefits of ICS BANKS Digital Banking software suite:

•            End-to-End Digital Platform and Architecture

Built on a three-layer architecture, ICS BANKS Digital Banking platform orchestrates the processes between the front, mid, and back-end layers that are connected through standardised APIs, to drive digital transformation and financial inclusion across all digital banking channels, hence, to enable a fully digital customer experience. With ICS BANKS Digital Banking’s Service-Oriented-Architecture (SOA), rich functionalities accompanied with the latest cutting-edge technologies, and comprehensive out-of-the-box fully integrated digital banking touchpoints, a bank is digitally enabled to empower its customers by offering a true virtual digital journey across all its products and touchpoints.

•            Open Banking, Unified Omnichannel Integration

To become customer-centric more than product-centric, ICS BANKS Digital Banking software suite supports open banking via unified omnichannel integration. Our software suite offers a bank’s customers a true omnichannel banking experience, meaning, a customer may initiate a transaction on one of the bank’s touchpoints, such as a mobile device and finish this transaction on another touch point, such as ATM or through the bank’s internet banking system. Many digital banking software providers offer multichannel banking instead of omnichannel, the difference is, when a bank uses multichannel banking, its touchpoints will not be seamlessly connected, hence the bank’s customers will not enjoy the consistency and real-time access between any channel, anytime, anywhere, which is the heart of the customers’ omnichannel journey.

•            Integrated with ICS BANKS Software Suites

ICS BANKS users have the privilege of easily integrating ICS BANKS Digital Banking software suite with any of ICS BANKS’ family of products. Whether they are using the full universal package, Islamic, or one suite such as ICS BANKS Investment & Treasury. 

•            Available on the Cloud

ICS BANKS Digital Banking is available on the Oracle Cloud Marketplace, providing a one-stop shop for customers seeking trusted business applications and service providers, offering unique business solutions.  Banks users of ICS BANKS Digital Banking on the cloud will leverage a global automation of communications and transactions with greater flexibility and agility, security and lowered costs throughout their entire delivery channels and touchpoints. Banks will not only save big portion of costs by going digital, but also, by using cloud, it can save up to 50% of its operation and infrastructure costs.

•            Future-Proof Digital Banking Platform

ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS Digital Banking software suite future-proof your bank by providing a broad range of features and capabilities with more agility and flexibility to enrich the bank’s customers journey experience, where personal customer analytics are provided through embedded analytics for activity-based reporting and customer performance, hence improving the trust and confidentiality between the customer and the bank.

•            Leverage Fintech Innovations

ICS BANKS Digital Banking software suite encompasses an ecosystem of third-party services, as banks who want to survive and stay ahead of their competitors in this age of digital disruption, have to collaborate and engage with fintech. ICS BANKS Digital Banking software suite controls how fintech digital business applications and services are accommodated and delivered to banks’ customers, to maintain a competitive edge and improve customer satisfaction, with minimal cost and time for integration.

•            Proven Track-Record

ICSFS started since the inception of ICS BANKS to perform tests and high-watermark benchmarks with tech giants such as Oracle, HP and IBM, and have set a highly competitive edge over software providers in record-breaking performance and unmatched results. ICSFS usually generates ICS BANKS’ data representative of tier 1 and tier 2 universal banking activities. One of its main high record-breaking performance on the cloud was conducted on Oracle’s database machines, where ICSFS is the first Oracle ISV partner worldwide to perform high-watermark benchmark on Oracle Database Enterprise Edition 12c and 18c.

FinTP lowers the total cost of ownership (ensuring nil capital expenses and optimized operational expenses – via shared development and maintenance), while eliminating the common vendor lock-in dependence and aiming to achieve a better level of interoperability - by encouraging a wide adoption, due to financial attractively and short time-to market.

The innovation factor consists in its open source distribution model, allowing banks/corporations/public institutions who use it to contribute updates and improvements to benefit all users. This enables an unprecedented level of transparency and collaboration between clients, being possible because middleware is not a competitive differentiator for them. It is in the best interest of all involved parties that this collaboration happens, so that everyone can focus on primary client oriented attractive services.

Last, but not least, FinTP is highly flexible and configurable and can be adjusted to fit the exact needs of the customer.

• Cross-sell/ Upsell in Real-time
• Next Best Product Recommendation 
• Lead Generation
• Intelligent Prompts 
• Real-time Customer Detect at Branch
• Automated Service Messages 
• Enhanced User Effectiveness 
• User-friendly Analytics 

The iMAL core strengths:

• Supports all known Islamic banking instruments
• Web interface, N-Tier Java based, SOA architecture
• With high parameterization capabilities; greater process efficiency, better risk mitigation
• Multi-currency, multi-branch, multi-company enabled accounting backbone
• With strong product definition features
• Fully integrated yet modularized, with Model Bank
• Highly automated and flexible system
• Ensures quick time to market products.

iMAL employs multi-tier architecture using the latest JAVA technology with either Oracle or SAP Sybase as core database servers. These powerful and at the same time affordable Relational Database Management Systems (RDBMS) provide sophisticated data protection and high-speed access to information.

The system runs on all the main platforms and operating systems requiring only an up-to-date internet browser at the client side.

iMAL is rich in opportunities for increasing revenue through cross-selling and upselling. It also enables a 360° view which enhances customer service.

It is also cloud ready and deployable on a fully scalable, multi-server n-tier architecture. It includes out-of-the-box, industry best practice processes that further support rapid implementation, team knowledge transfer and sustainable business processes.

The fully integrated front, middle and back office Islamic core banking platform, running 24/7 in real-time -iMAL- combines comprehensive business functionality with an advanced, secure, scalable and modular architecture proven to meet the market toughest challenges of today and tomorrow. 

iMAL enables Islamic financial institutions to carry out essential tasks across retail, corporate and in­vestment banking including core banking, transaction banking, online and mobile, payments & financial messaging, trade services and cash management. These applications help Islamic financial institutions to meet business needs in areas like streamlining operations, introducing new products, improving efficiencies and customer service, and ultimately increasing revenues while reducing risk.

iMAL provides platform independence, real-time interfaces, extreme usability, full scalability, high-performance, excellent productivity for configuration and deployment, and modular components.

With iMAL, Islamic financial institutions are empowered to achieve:

• Built-in Islamic operations standard compliant workflows and system controls
• Various delivery channels
• Faster time to market
• Exact fit to business requirements
• Phased migration and implementation approach
• Running businesses in real-time mode
• Higher operational efficiency:
• Single integrated platform for all banking activities
• Flexibility to meet change and growth requirements
• Cost reduction by implementing STP
• Optimized business performance
• Superior customer service
• Efficient speed of service
• Precision of documentary cycle
• Electronic reconciliation (quick notices)
• Prompt dispute resolution: Legal, collection, valuation, procedures, etc.

iMAL is based upon customers’ serviceability. One of these backbones is the production of multilingual statements to customers of the Islamic financial institutions. This is done with minimal data entry at the outset of the system’s parameterization, whilst the production of the various statements, advices, is done automatically by the system without manual intervention by the end-user.

iMAL, which is in compliance with Basel II/III & AML, enables Islamic financial institutions to contain the risk element before they get exposed to a higher degree of risk through effective risk management built into every single transaction that is undertaken in the system.

In addition, iMAL helps Islamic financial institutions implement a flexible, cost-efficient infrastructure with instant access to accurate, up-to-the minute financial updating in order to make informed opera­tional and strategic decisions at a moment’s notice. This comprehensive approach produces a higher Return On Investment to our clients.