Product Profile

Connected Onboarding

Appian

First Release Date: 15.11.2019

Current Version: Connected Onboarding v4.4.0 released on May 19, 2023

Language Support:

English, French, German, Italian, Russian, Spanish, Chinese (Mandarin), Japanese, Portuguese, Arabic, Albanian, Armenian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, Georgian, Greek, Hindi, Hungarian, Indonesian, Korean, Latvia, Romanian

Technology Category: Security & Compliance Authentication Compliance/Monitoring Know your customer (KYC) Regulatory Compliance Cloud Platform as a Service Storage Software as a Service Banking Correspondent Banking Wholesale/Commercial Banking Transaction Banking Investment Management

Product/Service Description

Connected Onboarding unifies people, processes and data to reduce the risk of onboarding, accelerate the time to revenue, improve the user experience and empower business users with complete control of the onboarding journey. The solution provides complete visibility, automation and management of a guided onboarding experience, allowing both internal stakeholders of the financial services organization and its clients to understand the state of onboarding and outstanding tasks. It leverages existing systems and data, and appeals to IT and a much wider audience - those business users and buyers who have historically been suspicious of IT complex development and COTS solutions that turn out to be brittle and near impossible to adapt to their business needs as their business grows.

Customers can use Connected Onboarding standalone or alongside Connected KYC and/or Connected Servicing. The solutions share data (crucially, the Customer record), interfaces, and actions.

Customer Overview

Total Number of customers undisclosed

Customer Size Large Enterprise , Medium

Customer Type Business Consultants , Commercial Banks , Corporates , Financial Consultants and Auditors , Institutional Investors , Investment Banks , Other

Target Market Africa , Asia , Australia/New Zealand , Europe , Global , North America , South America

Specific georgaphical coverage undisclosed

Pricing Model Annual subscription licensing. Tiered based pricing. Each tier level is determined by number of internal users

Demo & Case Study Urls https://appian.com/learn/resources/resource-center...

Features

Market Expertise - Appian has extensive history in helping our financial services clients to reduce complexities. Appian customers realize 20-30% improvement in onboarding efficiency, up to 84% reduction in processing times (on platform) and that expertis
Pre-built solution - Connected Onboarding addresses most institutions requirements, delivering the ease and speed of a COTs solution with the configurability of the Appian Low Code platform.
Best of breed technology - Intelligent Document Processing (IDP) incorporates document extraction with Google AutoML and built-in retraining to improve accuracy. Robotic Process Automation (RPA) automates the rote tasks so teams can focus on the customer
Visibility into process and tasks - Offers transparency for full auditability in regulatory compliance.
Integrations - Integrations and connections to key legacy or third party data to complement. No need to rip and replace.
Self-service client portal - External interface for end clients to provide information, create service requests and review the status of open items, minimizing email back and forth and securely collecting documents.
Suite of functionality - Connected Onboarding can be purchased standalone or complemented with the rest of the CLM suite of solutions.

Benefits

Create an unlimited number of configurable workflow templates that will automatically assign tasks based on key data entered during the initial onboarding.
Keep track of upcoming and historical onboardings, tasks, and easily identify risks and issues with a centralized dashboard for transparency and process governance.
Access real-time customer data monitoring and alerting capabilities.
Automatically assign tasks based on key data entered during the initial onboarding with process automation.
Leverage RPA bots for connecting to systems and processes that cannot use a standard integration.
Enable IDP allowing for automated classification of uploaded documents.
Customer’s clients have access to a secure, self-servicing Customer Portal to complete onboarding tasks and securely upload documents minimizing email back and forth with financial institution.
Empower customers out of the box configurations for the creation and management of workflows, data (account, customer, document, onboarding and product types), tasks, alerts, group creation, KYC screening and managing integrations.
Business users can configure a template of tasks for automation of each type of onboarding, fully controlling their own business process.
Enable pre-built connectors to Financial Services specific data providers such as Dunn & Bradstreet, NorthRow and Office of Foreign Assets Control (OFAC).
Enables customers the power to customize as needed with unlimited developer licenses for extension of the solution, after completing developer certification and training.

Platform & Workflow

Server OS Windows Azure (Microsoft) , Windows Server , Windows Server 2016

Workstation OS Windows , Unix , Linux , Mac

Programming Language and API Appian-Certified Developers can install, implement, and customize the Appian Connected Onboarding solution in the SAIL Design System provided with the solution using low-code / drag-and-drop development and Appian expressions.

SetUp and Installation Options Appian Customer Success and Appian Partners can provide implementation services as a contract service, or customers can install and set up the Appian Connected Onboarding solution.

Deployment Period Our solution provides new releases, typically on a quarterly basis, to all its customers. Deployments of new releases of the Appian Connected Onboarding solution impose no downtime on customers. Customers can upgrade to newer versions of the solution bas

Reporting Capabilities The Connected Onboarding Solution includes a Trends page out-of-the-box. In addition to the out-of-the-box reports provided with the solution, low-code reports can easily be created by Appian Developers in Appian Designer.

Security Options Access to the Connected Onboarding solution is managed by using Appian as the identity provider (IdP) to create user logins, or establishing single sign-on via SAML or LDAP with an existing IdP. Furthermore, each site, page, and action within the solution

The product/service compliant with the following regulatory standards The Appian Connected Onboarding solution is intended to help optimize and add transparency to the execution of a customer’s onbo

Connectivity, Hosting and Intergration

Hosting Option Hosted by third party , Inhouse , Hosted by provider

Hosting provider undisclosed

Devices Supported Android , iPhone-iPad , Mac , Web-based , Windows

Compatibility with Database Management System (DBMS) Appian Connected Onboarding is compatible with MariaDB.

Third party integration The Appian Connected Onboarding solution is set up with the following integrations out-of-the-box. A customer’s Administrator simply needs to input their authenticate to each third-party service and enable each integration.

Additional comments Companies House to automate data entry for new customers using public registration data. DocuSign enables end customers to sign legal documents via a secured Customer Site and automatically saves the signed documents with the customer’s onboarding record. Dun & Bradstreet automates identification of end customer ultimate beneficial owners (UBOs). Intelligent Document Processing (IDP) using Google AutoML enables automated document classification. Northrow to automatically update end customer risk score and alerts. Office of Foreign Assets Control (OFAC) for automated sanctions checks.