Product Profile

ICS BANKS Digital Banking

First Release Date:
Current Version: V.6, January, 2020
Language Support:
 English, French, Arabic, Russian
Technology Category: Banking

Product/Service Description

Ever since digital disruption started, ICSFS embraced business agility as a primary core driver in providing its customers with real value in this global competitive market. ICSFS provides its customers with:

- Innovation as a Core Function, ICSFS is one of the first users in utilising the latest technologies such as blockchain

- Open Banking; open solutions through open APIs architecture to satisfy fintech roles and make their threat an opportunity

- Complete cloud platforms – Cloud available

- Enriched customer service and experience

- Customer analytics

- Unification of all digital systems – omnichannel experience

- Increase customer’s confidence and engagement, hence, increase customer satisfaction and loyalty

-  Dynamic products for new business trends

- High security, scalability, and flexibility

- RegTech solutions 

- Improved efficiency to drive business agility

- Increase profitability and reduce revenue leakage

- Continuous technological advancement with lower TCO (Total Cost of Ownership)

- Vast business coverage to assist the full cycle of any banking sector

- Delivering more touchpoints to reach more banking customers and overcome human touch element

- Future-proof digital banking products

ICSFS believes to be truly digital, a bank must reengineer the way it does business, creating a new strategy of digitalising its business model. A bank must first face growing competition from fintech start-ups and tech giants, with endless disruptive innovation. ICSFS has the foresight to capitalise on the digital banking future, as it is recognised by many official independent bodies for its excellence, progressiveness, and innovation within the banking and financial sector.


    ICS BANKS Digital Banking enables the bank to service its customers by providing essential features and vast touchpoints, utilising facilities, and the latest technologies.

    Rapid progress in disruptive technologies is bringing a paradigm shift in banking and financial institutions’ thought process, towards technology adoption and transformation. The key principle to successful transformation is choosing the right partner to drive innovation, generate new opportunities, and elevate market advantages over competitors. This is where ICSFS’ innovation lays in flexibility, simplicity, and efficiency. With decades of experience, ICSFS is recognised by its success through its strong- long-term customer base, all over the world.

    ICS BANKS Digital Banking platform is used for rendering personal banking services and supporting processes through its latest technologies and touchpoints such as:

    -             Cloud Technology (Cloud available)

    -             Blockchain (deployed in production)

    -             Open banking and Open API’s

    -             Agency Banking

    -             Embedded Business Process Management (BPM)

    -             Embedded Document Management System (DMS)

    -             Artificial Intelligence, machine learning, and smart processes

    -             Cash Management System (CMS)

    -             Chatbots, smart customer social and interactive engagements

    -             Robotics

    -             Smart Contracts

    -             Cardless Payments

    -             Digital Customer onboarding

    -             Wearable Banking and internet of things (IoT) 

    Artificial intelligence and robotics utilisation in ICS BANKS enable the bank to boost process efficiency and accuracy, both, in internal processes and customer interactions.


    Key benefits of ICS BANKS Digital Banking software suite:


    •            End-to-End Digital Platform and Architecture

    Built on a three-layer architecture, ICS BANKS Digital Banking platform orchestrates the processes between the front, mid, and back-end layers that are connected through standardised APIs, to drive digital transformation and financial inclusion across all digital banking channels, hence, to enable a fully digital customer experience. With ICS BANKS Digital Banking’s Service-Oriented-Architecture (SOA), rich functionalities accompanied with the latest cutting-edge technologies, and comprehensive out-of-the-box fully integrated digital banking touchpoints, a bank is digitally enabled to empower its customers by offering a true virtual digital journey across all its products and touchpoints.

    •            Open Banking, Unified Omnichannel Integration

    To become customer-centric more than product-centric, ICS BANKS Digital Banking software suite supports open banking via unified omnichannel integration. Our software suite offers a bank’s customers a true omnichannel banking experience, meaning, a customer may initiate a transaction on one of the bank’s touchpoints, such as a mobile device and finish this transaction on another touch point, such as ATM or through the bank’s internet banking system. Many digital banking software providers offer multichannel banking instead of omnichannel, the difference is, when a bank uses multichannel banking, its touchpoints will not be seamlessly connected, hence the bank’s customers will not enjoy the consistency and real-time access between any channel, anytime, anywhere, which is the heart of the customers’ omnichannel journey.

    •            Integrated with ICS BANKS Software Suites

    ICS BANKS users have the privilege of easily integrating ICS BANKS Digital Banking software suite with any of ICS BANKS’ family of products. Whether they are using the full universal package, Islamic, or one suite such as ICS BANKS Investment & Treasury. 

    •            Available on the Cloud

    ICS BANKS Digital Banking is available on the Oracle Cloud Marketplace, providing a one-stop shop for customers seeking trusted business applications and service providers, offering unique business solutions.  Banks users of ICS BANKS Digital Banking on the cloud will leverage a global automation of communications and transactions with greater flexibility and agility, security and lowered costs throughout their entire delivery channels and touchpoints. Banks will not only save big portion of costs by going digital, but also, by using cloud, it can save up to 50% of its operation and infrastructure costs.

    •            Future-Proof Digital Banking Platform

    ICSFS invests in its software suites by utilising modern technology in launching new products, constructing a secured and agile integration, and keeping pace with new standards and regulations worldwide. ICS BANKS Digital Banking software suite future-proof your bank by providing a broad range of features and capabilities with more agility and flexibility to enrich the bank’s customers journey experience, where personal customer analytics are provided through embedded analytics for activity-based reporting and customer performance, hence improving the trust and confidentiality between the customer and the bank.

    •            Leverage Fintech Innovations

    ICS BANKS Digital Banking software suite encompasses an ecosystem of third-party services, as banks who want to survive and stay ahead of their competitors in this age of digital disruption, have to collaborate and engage with fintech. ICS BANKS Digital Banking software suite controls how fintech digital business applications and services are accommodated and delivered to banks’ customers, to maintain a competitive edge and improve customer satisfaction, with minimal cost and time for integration.

    •            Proven Track-Record

    ICSFS started since the inception of ICS BANKS to perform tests and high-watermark benchmarks with tech giants such as Oracle, HP and IBM, and have set a highly competitive edge over software providers in record-breaking performance and unmatched results. ICSFS usually generates ICS BANKS’ data representative of tier 1 and tier 2 universal banking activities. One of its main high record-breaking performance on the cloud was conducted on Oracle’s database machines, where ICSFS is the first Oracle ISV partner worldwide to perform high-watermark benchmark on Oracle Database Enterprise Edition 12c and 18c.

Platform & Workflow

Server OS AIX (IBM) , HP-UX (Hewiett-Packard) , Linux (Red Hat, Mandrake, Debian, SuSe, etc.) , Solaris (Sun Microsystems)
Workstation OS Windows , Unix , Linux , Mac
Programming Language and API Java, JSON, OAUTH
SetUp and Installation Options cloud, on-premise
Deployment Period 6-9 months
Reporting Capabilities Full reporting capabilities, operational and audit
Security Options One Time Password (OTP) Full Encryption of customer data Biometric authentication Hardware Token Dynamic QR code authentication Blockchain Dynamic Password Management Security is our top priority. We have equipped our system Service with industry-standar
The product/service compliant with the following regulatory standards AAOIFI

Connectivity, Hosting and Intergration

Hosting Option Hosted by third party , Inhouse , Hosted by provider
Hosting provider ICS Financial Systems, Oracle Cloud
Devices Supported Android , iPhone-iPad , Linux , Mac , Mobile Web App , Web-based , Windows
Compatibility with Database Management System (DBMS) Oracle DB
Third party integration Integration with third parties is supported

Support Services

Support Option Online Support , Phone Support , Video Tutorials , Knowledge Base


Support Location 1
Country United Kingdom
Address 2nd Floor, Berkeley Square House, Berkeley Square, London, W1J 6BD
Phone +44 20 3319 5448/+44 20 8681 5421
Support Location 2
Country Jordan
Address P.O.Box 950499 Amman, Jordan 11195
Phone +962 6 534 4088


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