MultiPay Global Solutions announced today that it has won the ‘Best B2B Customer Experience – Professional Services Award’ at the UK Customer Experience Awards (UK CXA) 22. The win took place on Wednesday, 12^th October 2022 as part of the UK CXA’s award finals and ceremony which were held at the world-renowned Wembley Stadium in London. 

“When we launched MultiPay it was with a commitment from day one to provide a truly bespoke and first-class customer experience (CX). Winning a UK CXA award and being recognised by other customer experience experts, shows we are on the right course. We already knew our approach of remaining proactive and never treating two customers the same was well received by clients, and winning this award is a testament to this,” said David Maisey, CEO MultiPay Global Solutions. “More than ever, businesses need their payment providers to be right by their side. Recovering from the pandemic, and now being faced with potential economic uncertainty, requires organisations to work with a payment provider that understands their unique needs and can help them stay one step ahead.”

The award win saw MultiPay beat the competition across both a written submission and in-person presentation as it outlined how it helped The Travel Corporation return to growth by providing support to its on-the-move workforce of coach tour travel directors across Europe. Often located in rural locations and lacking reliable internet and telephone communications, MultiPay increased the travel directors’ self-service support for their payment terminals. Headquartered in London and with offices in Milan and Copenhagen, MultiPay was also able to ensure a smooth and consistent supply of devices was available to travel directors wherever they were in Europe as bookings for tours and experiences boomed again following the pandemic.

“The standard of award submissions this year was incredibly high and underlines how important CX has become to a business’ strategic success. When reviewing submissions, our judges are always looking for both innovative solutions to customer challenges, as well as genuine support to achieve real-world business goals,” said Stevan Jankovic, Customer Relationship Manager at Awards International. “MultiPay clearly demonstrated these abilities, while also showing that they have a great customer relationship.”

MultiPay COO, Delia Pedersoli added: “Winning the UK CXA award for Best B2B Customer Experience – Professional Services is fantastic recognition for our teams’ dedication and hard work. We are so thankful for the support they have provided not only to The Travel Corporation but to all our amazing customers. Alongside our unique, all-in-one agnostic payment solution, our team’s commitment to providing the best customer experience and service possible is at the heart of our success.”