JGOO reveals many UK retailers are failing in China - new focus needed

JGOO reveals many UK retailers are failing in China - new focus needed
27.11.2019 09:02 am

JGOO reveals many UK retailers are failing in China - new focus needed


JGOO, the next generation mobile payments platform, says many UK retailers are failing to break into the Chinese market because they don’t acknowledge its huge scale and localise their propositions accordingly. Further, it says that many companies don’t understand the country’s strict censorship arrangements or adapt to the unique shopping habits of Chinese consumers.    

Richard Morecroft, Director and Co-Founder of JGOO said: “Western retailers continue to look toward new opportunities in China, but this is not Australia, America, Europe, or even Hong Kong. Many international brands don’t make the grade in China because they fail to recognise they are dealing with a very different market and need to localise their offering.”

“There is a reluctance among smaller retailers to enter China as they watch on in despair as hugely successful Western brands such as Amazon, Google and Uber slink away in defeat when it comes to conquering the East. However, they shouldn’t be intimidated by China.”

In developing a strategy for China, JGOO says retailers need to focus on culture, censorship and local competition.

The key to succeeding in China is to recognise that it’s not one homogenous market but a diverse one. The country has an enormous culture behind it with 14 major cities, 23 provinces, 56 ethnic groups and 7 major dialects. Western brands often fail to alter their strategies, adapt to the unique culture and appropriately target the technology savvy consumers.

There is simply no culture like China’s and when it comes to cracking this market, one size does not fit all. It’s crucial for Western brands to do their research and avoid the ‘copy and paste’ approach when it comes to thinking about their China strategy. With the correct strategy executed, China is an almost unlimited opportunity for Western brands to get on the map.


The Chinese government will go to extreme measures to maintain the country’s reputation and support local businesses in upholding their market share amongst a sea of Western brands. This has led to extreme censorship in China with Google, Facebook and WhatsApp being blocked due to China’s lack of control of these Western platforms. This had led to the rise of China’s super-app – WeChat, which combines all the most pertinent Western apps such as Facebook, WhatsApp, Uber and Tinder and many more.

In order to avoid censorship issues in China, it is important for brands to do their research and adjust their strategies accordingly.

When it comes to the Chinese consumer, they have unique shopping habits, notoriously low levels of brand loyalty and they often refuse to pay with anything other than WeChat Pay or Alipay. For Western brands who seem to map these traits to an alien consumer, it can be difficult to compete with local Chinese brands who inherently understand consumer traits such as the above.

Richard Morecroft concluded: “Western brand are not doomed to fail in China.  To succeed, they need to play to consumer preferences, and do their research before attempting to tap into China’s digital generation.”

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