Avaya today announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer experience.  Avaya Ava™, a new AI architecture including natural language processing, machine learning and innovative analytics, enables effortless customer engagement through social media and messaging platforms.

Today Avaya announced that more end users can realise the benefits of true unified communications, now enabled by compelling enhancements to its signature user experience, Avaya Equinox®. Already known for creating seamless communication experiences across applications, browsers, and the devices people use every day in and out of the enterprise, Avaya Equinox delivers new features and capabilities for team collaboration and conferencing.

In recent years, there has been a lot of buzz about artificial intelligence (AI) and how it is set to improve not only the quality and efficiency of our work and personal lives, but also completely replace many jobs. In many sectors, this is already happening. In financial services, algorithms are now widely used to provide financial advice to support decision-making. For the investment sector, the arrival of AI chatbots on the trading floor is imminent.

Gemalto, the world leader in digital security, announces its new Subscription ManagementDiscovery Service solution.

European payments company Trustly has today announced a partnership with the Latvian national airline airBaltic.

The agreement will make it possible for airBaltic’s customers to make online purchases for tickets and services directly from their bank account, using secure digital authentication methods supported by customers’ banks and facilitated by Trustly’s payment service.

InvestCloud Inc., a global FinTech firm, has announced Finworx as the latest FinTech firm to use the InvestCloud Innovation Center Los Angeles. Finworx is developing its AI-driven communications platform as an app for the registered investment adviser (RIA) market at the InvestCloud Innovation Center.

TIBCO Software Inc., a global leader in integration, API management, and analytics, today announced the appointment of Matt Quinn as chief operating officer (COO). Quinn previously served as executive vice president (EVP), products & technology, and chief technology officer (CTO). In addition, Nelson Petracek has been promoted to fill the role of global CTO. Both Quinn and Petracek provide TIBCO and its customers unmatched industry and technological expertise.

Coupa Software (NASDAQ:COUP), a leader in business spend management (BSM), today announced its first major cloud platform update of the year.  Coupa’s Release 20 (R20) helps customers spend smarter by providing additional visibility and control of spending for business services and with the expanded use of community intelligence for supplier insights.

Exactpro Systems today announces that it was engaged by Astana International Financial Centre (AIFC) to deliver functional and non-functional testing for Astana International Exchange (AIX), the nascent new high-tech exchange platform in Kazakhstan. The new exchange was created within the AIFC in cooperation with a shareholder and strategic partner from among the leading stock exchanges - Shanghai Stock Exchange (SSE). AIX is based on best international practice and powered by Nasdaq Matching Engine under a technology deal between the AIFC and Nasdaq.