Following Mobey Forum’s recent quarterly member meeting in Utrecht, Elina Mattila, Executive Director at Mobey Forum, caught up with Douglas Hartung, Senior Director of Global Software Innovation at host member Diebold Nixdorf, to get his take on ‘connected commerce’ and what it means for banks and retailers.
EM: What is ‘connected commerce’?
DH: It’s a term used to describe two different concepts, which share a common goal – to deliver a better user experience in financial services.