Genesys, the market leader in omnichannel customer experience and contact centre solutions, and Atom – the challenger aiming to be the UK’s first bank designed for digital – are partnering to provide Atom’s customer service solution.
 
Using the Genesys Customer Experience Platform Atom’s customers will be able to contact Atom’s support centre in Durham using voice calls, web chat, email or via social media. Customer contact has been designed with security in mind while ensuring customer effort is kept to a minimum. 
 

Traiana, the leading provider of pre trade risk and post trade processing solutions, announces today that its TR Connect service has won the Waters magazine Sell Side Technology award for ‘Best reporting platform or service’ at the awards ceremony held in New York last night.

Linedata (NYSE Euronext: LIN), the global solutions provider dedicated to the investment management and credit industries, today announced that CloudAlpha Capital Management Limited has chosen award-winning Linedata Global Hedge as their portfolio management technology solution. Linedata Global Hedge Portfolio Manager is Linedata’s flagship hedge fund solution, which allows clients to have total control of their portfolios and transactions, from the front office straight through to the back office.

NICE Actimize, a NICE Systems(NASDAQ:NICE) business and the largest and broadest provider of financial crime, risk and compliance solutions for the financial services industry, is profiled in the 2015 CEB TowerGroup analysts’ “Managing Card Fraud in a Complex Payments Environment,” Card Fraud Management Systems Market Update. NICE Actimize’s Card Fraud solutions were cited for providing an enhanced layer of protection for mobile wallets and pre-paid cards and a full view of monetary and non-monetary transactions.

The Depository Trust & Clearing Corporation (DTCC) today announced that Omgeo ProtoColl^®, its front-end collateral management system, is integrating with DTCC-Euroclear GlobalCollateral Limited’s Margin Transit Utility (MTU), a solution designed to deliver straight through processing of

FortyCloud today announced a partnership with IBM that brings the power of its network Security-as-a-Service to the IBM Cloud marketplace.

BT today announced a new generation of cloud services that allow large organisations around the world to connect easily and securely to the applications and the data they need, independently of where they are hosted. They will empower customers to integrate and orchestrate the IT resources hosted on their own private clouds as well as on BT’s global cloud platform and on the platforms of other leading cloud providers.

Liquid Finance Partnership Ltd (LFPL), a leader in the Merchant Cash Advance sector of the fast growing Alternative Funding market, today announced the establishment of a line of credit with Shawbrook Asset Finance, a division of Shawbrook Bank. The move will enable LFPL to significantly increase its ability to fund the growth of more small businesses across the UK through its Merchant Cash Advance product.

Backbase, the customer experience platform (CXP) specialist, announced today that Sberbank, the largest Russian bank, serving 110 million customers, launched their new digital platform based on Backbase CXP.

Neonet, the independent agency broker and execution specialist, today announced that it will be an early adopter of and provide its clients with access to North Sea, the re-launched dark pool functionality from Oslo Børs. This includes fully integrated DMA, Smart Order Router and algorithm support. North Sea will allow Oslo Børs members to execute larger orders, at mid-price, in a dark pool, in an exchange regulated environment. The new version of North Sea is launched today, 20th April 2015.