Omni-channel banking is a hot topic, fuelled by the need to provide the best customer experience (CX) no matter what channel a consumer chooses, or how many times they chop and change between channels during a transaction. But is this utopia really possible?

I think the answer is yes, but it’s not going to be easy to accomplish.

'Faux amis', a well-known trap for French students, is the concept of words that appear similar, but actually have rather different meanings. A similar situation is emerging in data management. Over the last twelve months, a phrase better known in the enterprise tech world – MDM, or 'master data management' – has entered common parlance. But what does it really mean in this context?

Misys, the leading financial software company, has appointed a new President and Chief Sales Officer, Simon Paris. As Misys continues on its growth trajectory, Simon Paris is taking responsibility for the entire go-to-market organisation, including sales, marketing, pre-sales and partners.

Simon will use his considerable experience to deepen customer engagement and drive revenue growth for the Misys Fusion software portfolio. He will be instrumental in expanding the existing customer base as well as driving new business from banks and financial institutions.

 Alacra Inc., the leading provider of business information solutions for financial institutions, corporations and professional service firms, announced today a significant uptake of its unique 

SWIFT announces that its Standards Consulting Services team has delivered over 150 ISO 20022 consulting projects to more than 70 clients across the globe.

Based on this experience, and given the growing market interest in ISO 20022, SWIFT is now issuing best practice implementation guidelines, which complement its Standards Consulting Services.

 AxiomSL, a global provider of regulatory reporting and risk management solutions, has confirmed its award-winning regulatory reporting platform includes all of the functionality financial firms will need to comply with the Analytical Credit Dataset (AnaCredit) regulation, which is set to have a major impact on a large number of institutions in the eurozone and in other European Union (EU) countries.

xWare42 has been crowned the winner of the prestigious Payments Dragons’ Den prize 2015, an annual competition allowing innovative payments entrepreneurs the chance to showcase their work and ideas to a highly experienced panel of influential industry leaders and hundreds of payments professionals at PayExpo.

NetBooster (FR0000079683 – eligible ALNBT – PEA-PME), a leading independent European agency in digital performance marketing, today announces a new partnership and contract win with Hello bank! the online subsidiary bank of BNP Paribas.

CloudMargin, the groundbreaking collateral management platform, is now live and fully integrated within Metro Bank. CloudMargin is being used to provide collateral management technology for Metro Bank’s over-the-counter (OTC) derivatives and Repo portfolios. This collaboration between the two firms now means Metro Bank have greater control and visibility of their counterparty risk, with the ability to actively challenge and validate their collateral positions and balances.

Banking by smartphone and tablet has become the leading way customers manage their finances, as mobile banking overtakes branches and the internet as the most popular way to bank, according to the British Banking Association.