Vibrant Credit Union, based in Moline, Illinois, has completed its conversion to the DNA® account processing platform and added several integrated solutions from Fiserv. Vibrant selected DNA to gain the advantages of an open, member-centered, core platform built on contemporary technology. The new platform enables Vibrant to deliver differentiated products and services and helps to create a distinct experience for its 41,000 members.
A high-performing credit union with a unique vision of redefining what a credit union can be, Vibrant recently began transforming itself – from changing its brand to reflect the lively enthusiasm the credit union has for serving members’ financial needs to overhauling its technology to offer a truly distinct and vibrant member experience. The implementation of DNA from Fiserv is an important step to help enable the technology capabilities needed to deliver on its vision.
“I can’t speak highly enough about the Fiserv team, their partnership and their level of commitment during our implementation of DNA. They proved they care as much about our business as we do, and that made the entire process a model conversion,” said Matt McCombs, president and CEO of Vibrant Credit Union. “With DNA, we’ve gained agility and flexibility, and can customize the platform in minutes compared to weeks or months with our old system.”
Along with DNA, Vibrant implemented a number of integrated solutions from Fiserv including the CRM and Business Intelligence suite, Digital Document, tMagic™ teller capture, Credit Card Management and other card solutions, Prologue™ accounting suite, Vantage™ Risk & Budgeting Manager, and item processing.
“The Vibrant Credit Union team is passionate about serving the evolving needs of members, and with Fiserv they have a partner with the technology, support and strategic vision to help them deliver unique member experiences at the speed of life,” said Mark Sievewright, president, Credit Union Solutions, Fiserv. “Our experienced and expert team provided a smooth and timely implementation for Vibrant. We look forward to helping them continue to grow and thrive.”*