CU Anytime will deploy an integrated channel management software solution from NCR and INETCO to proactively manage 225 multi-vendor ATMS.
Next generation self-service management, cash optimization and real-time transaction monitoring software will be integrated to improve availability, reduce operational costs and guarantee exceptional service delivery to members.
Combining incident management data, cash utilization data and real-time transaction data into a single view delivers the true enterprise-wide awareness banks and credit unions need to manage their next generation of self-service networks.
“NCR’s channel management solution platform strategically aligns with CU Anytime’s priority of exceptional service delivery,” said Brian Bailey, vice president of Solutions Management, NCR Financial Services. “With a single view into ATM management data, cash management data and real-time transaction monitoring, CU Anytime can improve the success of customer interactions and quickly respond to any device, cash or network bottlenecks or outages. It also allows support to CU Anytime credit unions by providing monitoring and management services for deployment of new branch devices like, ITMs, video teller machines. ”
“CU Anytime is committed to offering quality services to our members, while improving our business performance. Implementing NCR’s integrated, channel management platform is a critical step forward for us to achieve operational excellence, cost effectiveness and improved member experiences,” said Pat Holland, President and CEO, CU Anytime.