SSP strengthens commercial lines trading with web chat launch

SSP strengthens commercial lines trading with web chat launch
23.02.2017 12:45 pm

SSP strengthens commercial lines trading with web chat launch

IT Innovations , Insurance

Insurance technology specialist SSP has introduced the Polaris imarket. It is a live-chat service on its commercial e-trade platform. Allianz Insurance is the first UK insurer to go live with this integrated web chat functionality, and other insurers are due to implement it soon.

The imarket live-chat service enables SSP's brokers to chat online with underwriters at Allianz in real-time to ask any questions about its rates and products. By being able to communicate easily and directly with an insurer without leaving the SSP application, brokers can get the answers they need to continue placing the business. With such increased ease of engagement, brokers have greater confidence in the rates and more trade will be kept within the e-trade space.

Ron Atkinson, Head of Distribution Relationships at SSP comments: "SSP has an excellent track record in the personal lines space, and we have brought all our functions together to employ the same methodology to commercial lines. The launch of the imarket live-chat service on our platform is confirmation of SSP's commitment to the commercial lines market and to getting things done quicker.”

“Furthermore, by revitalizing company’s approach and introducing innovative initiatives such as live-chat, we are helping to drive adoption of commercial e-trading. Our brokers offer a source of significant untapped GWP for insurer partners. As we add more insurers to the panel, our brokers will benefit from greater efficiencies, freeing them to provide the advice and support customers want in order to deliver the best service possible.”

Julie Tongue, Digital Trading Manager, Allianz Insurance also adds that Allianz is delighted to be the first insurer to deploy live-chat with SSP. Live-chat provides brokers with an alternative method to contact our team of expert SME underwriters and makes it easier for our customers to do business with us. It allows brokers to remain within the e-trading journey whilst contacting Allianz in real-time, providing operational efficiencies for both parties. 

Related News

Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading... Read more »

Businesses can now apply for a Monzo Business Account

Monzo has announced today that it is launching free and premium business accounts. From today, businesses can apply for a Monzo Business Account for £5 per month or a Business... Read more »

Bitfinex & Tether CTO to reveal "The Story of Tether” during an industry-first keynote at the CryptoCompare Digital Asset Summi

Tether has fuelled the growth of digital assets since it was founded in 2014 and today accounts for over 75% of all Bitcoin trading volume. At London’s ... Read more »

Abacus Group Announces Record Revenue and Client Growth in 2019

 Abacus Group, a leading provider of hosted IT solutions and services for alternative investment firms, today announced record accomplishments in 2019, as the company reached... Read more »

Reshaping the Financial Sector of the Middle East with Finnovex Middle East 2020

Advanced technology and innovation have forever disrupted business operations of the past. With changing trends and customer expectation, product offerings, service and... Read more »

Market Logic and Visa Win 2020 BIG Innovation Award

Market Logic announced that Visa & Market Logic have been named a winner in the 2020 BIG Innovation Awards presented by the Business Intelligence Group.

Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel