Guidewire Survey Helps Insurers Understand Customers Better and Respond Accordingly

 Guidewire Survey Helps Insurers Understand Customers Better and Respond Accordingly
17.03.2017 07:00 am

Guidewire Survey Helps Insurers Understand Customers Better and Respond Accordingly

Insurance

Guidewire Software survey finds 60% of UK renters have no contents insurance 

Guidewire Software, Inc., a provider of software products to general insurers, today announced that Generation Rent is not adequately clued up about insurance, and that the majority do not have insurance, or even know if their landlord is insured. These are key findings identified in a survey commissioned by Guidewire to help insurers understand better, and respond to how this demographic group think about protecting themselves and their possessions in rented accommodation.

Generation Rent is defined as young adults, aged 20-30 years, who cannot afford their own homes, and for whom rented accommodation is the only option. Guidewire Software’s survey involved 1,000 renters from across the UK, and was conducted by OnePoll in 2016.

The UK will become a nation of renters rather than homeowners by 2025 (source: PwC), but the majority (60%) of today’s renters aged 20-30 do not insure the contents of their homes, despite 55% saying they had incurred a loss while uninsured.

For Generation Rent, it seems that the insurance habit is hard to trigger with 60% of those who had suffered a loss saying this did not make them buy insurance. In fact, Generation Rent does not have a strong connection with the insurance industry. When asked if they felt insurers understood their needs as renters and offer the right products, almost 28% said no, while the majority (42%) did not know.  

The research also shows a lack of knowledge among renters about their rights and the responsibilities of their landlords. 65% were unclear about whether their landlord had building insurance to protect their home. 28% also said they would not stop renting if they found out that their landlord did not have coverage.

However, the research clearly shows that Generation Rent is interested in the benefits insurance can bring, if presented in the right way by insurance providers, and they can see value for money. While cost was the number one factor in not buying contents insurance, Generation Rent is not wholly cynical about the value of insurance, with more (48%) disagreeing than agreeing (22%) with the statement that, “Buying insurance is throwing your money away”. Not surprisingly, they were keen to have the ability to make claims and manage policies online themselves (83%); but they also appreciated human-interaction (82%). In terms of policy innovations, the research suggests that online photo inventories and smart-home monitoring to prevent home emergencies are the most popular insurance ideas for the future.

“We are becoming a nation of renters and this is beginning to be reflected in the way we buy insurance,” said Keith Stonell, managing director, EMEA, Guidewire Software. “The young adults of Generation Rent are demanding flexible policies, that reflect their changing living circumstances, and they will look for an insurance provider that can understand them, show value through their insurance products, and support their individual needs.”

Guidewire delivers the software that general insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 260 general insurers around the world have selected Guidewire.

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