Chief Claims Officers from USAA and Esurance reveal the future of Connected Claims

Chief Claims Officers from USAA and Esurance reveal the future of Connected Claims
15.04.2019 10:47 am

Chief Claims Officers from USAA and Esurance reveal the future of Connected Claims


Senior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer experience.

Our research has revealed that carriers are already on the path towards the ‘organization-wide’ approach to Connected Claims transformation. Keeping the process of innovation on track means drilling down into what will have the biggest impact on both customer experience – the ultimate point of competitive differentiation – and business efficiency. The strong focus on three or four core elements of that process, notably IT, Analytics, AI and Machine Learning, shows that carriers are committed to creating solid foundations on which to build for the future.

The impact Claims has on customer experience is going to be critical for insurers trying to create or maintain competitive advantage. In June, leading figures from the sector will come together in Chicago to reveal how they plan to unleash the power of Connected Claims in their organisations. As part of the lead up to Connected Claims USA, Sean Burgess (Chief Claims Officer, USAA) and Eric Brandt (Chief Customer Advocate,  Esurance) will share a sneak peek of the most exciting two-day summit in the claims industry in an exclusive webinar with Insurance Nexus on Wednesday, April 17th at 10:30am, CT.

This webinar will give you the insights you need to improve operational efficiency and customer service and create a competitive advantage, including:

  • Achieve seamless experience: Hear about the strategies and tools that Sean Burgess (Chief Claims Officer, USAA) uses to exceed customer expectations
  • Succeed in the age of customer: Get exclusive insights from Eric Brandt (Chief Customer Advocate at Esurance) on how to drive a customer-obsessed culture to make the experience of buying, owning and using insurance surprisingly painless
  • Automatically turn data to action: Discover how to use advanced analytics and real-time data to dramatically improve customer experience and reduce costs.

Join the live, free webinar: “The Future of Connected Claims” on April 17th at 10:30 am CT

This webinar is being run in conjunction with Insurance Nexus’ upcoming Third Annual Connected Claims USA Summit 2019, taking place June 5th-6th, at the Marriott Marquis Chicago Hotel, Chicago. Welcoming over 1000 senior attendees, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at

Register for the webinar here. If you are unable to join live, continue with registration and you will be sent your own copy of the recording, post-broadcast.


Mariana Dumont


Head of USA Operations

Insurance Nexus Phone: +44 (0) 207 422 4369

Toll Free: 1 800 814 3459 Ext: 4369



Insurance Nexus is part of FC Business Intelligence Ltd. FC Business Intelligence Ltd is a registered company in England and Wales. Registered number 04388971, 7-9 Fashion Street, London, E1 6PX, UK

Insurance Nexus is the central hub for insurance executives. Through in-depth industry analysis, targeted research, niche events and quality content, we provide the industry with a platform to network, discuss, learn and shape the future of the insurance industry.

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