OCBC and Clinc Release Singapore's First Conversational AI Virtual Banking Assistant

  • Artificial Intelligence
  • 13.09.2019 07:57 am

Clinc, the creators of the most sophisticated, conversational, natural language AI in the world, today announced that OCBC Bank, the oldest Singapore bank and the second-largest financial services group in Southeast Asia, has launched a voice-enabled mobile banking assistant powered by Clinc to all OCBC Bank customers. This assistant is the first of its kind in Singapore.

All of OCBC Bank’s mobile banking customers now have access to bank services in a natural and conversational way via the OCBC Banking Assistant on the OCBC Mobile Banking app. With no special keywords, phrases to memorize or templated questions to learn, customers can pay bills, get smart insights about their finances, and get help locating an ATM – all via natural language voice or text.

“This is the first full production roll out of its kind,” said Jason Mars, Clinc CEO. “It’s not a chatbot or virtual assistant-type experience that people are familiar with. Rather it’s Clinc’s signature voice-first human-like AI experience used to create a mobile bank assistant that enables OCBC Bank customers to get spending insights, account and transaction details, and pay bills, all by using unscripted, everyday, messy language. This is a milestone for Clinc, our partners at OCBC Bank, and the financial industry as a whole.”

Clinc’s bill payment competency is being used in its entirety for the first time by millions of OCBC customers. The bill payment skill enables payments to be made by voice to billers including credit cards in Singapore, telcos, utility companies and town councils.

Using their voice, customers can:

●      Pay bills

●      Transfer funds between accounts

●      Check spending history and patterns

●      Locate the nearest ATM

●      Receive spending advice

●      Review transactions

“We are always open to forging new partnerships that allow us to reimagine banking for our digital customers. We chose to work with Clinc because of their superior conversational AI platform and their next-generation natural language processing capabilities. This partnership is the next step towards making our customers’ mobile-first interactions more seamless and natural,” said Mr Aditya Gupta, Head of Digital Business, Singapore & Malaysia, OCBC Bank.

Clinc has enjoyed tremendous success since launching its first product in 2016 and pioneering the conversational AI category. With dozens of partners and deployments on 3 continents, the company has built virtual assistants and conversational AI experiences for some of the most well-respected financial institutions in the world including Barclays, USAA, Isbank and OCBC Bank. Clinc has also brought its AI platform to automakers, quick-service restaurants and healthcare companies. The Clinc platform is currently accessible to over 35 million users.

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