On 16 June 2022, the Financial Conduct Authority (FCA) wrote to the leaders of more than 3,500 lenders to remind them of the standards they should meet as consumers across the country are affected by the rising cost of living.
The ‘Dear CEO' letter to firms across the financial services sector, which included all regulated and non-regulated Buy Now Pay Later operators, was to remind them of their obligations regarding the fair treatment of customers.
















