20 years on from the first industry conference on IT Service Management (ITSM) has the field truly evolved? For the past 24 months the number one focus for CIOs has remained unequivocal (i): to ensure IT fully supports new business needs.
CIOs now fully realize that their role is to be the catalyst for transformation, ensuring they deliver disruptive technologies, accelerate insights and develop effective relationships with CMOs, CFOs and COOs (ii).