Multi-channel is Now the New Legacy System

The rush to first create a web channel and, subsequently, a mobile channel meant the scope and functionality were scoped to replicate the products and services traditionally provided within the branch network. The talk was of convenience, with remote access and 24/7 availability: “Banking on the go!” But there was no real innovation outside of a new delivery channel, with products and services still requiring wet signatures or human verification steps, such as identification checking.

Union Bank reports that Simone Branigan, Ralph Dickman and Mary Murray have joined its Private Wealth Management team in California as Vice Presidents and Private Wealth Advisors. These individuals will work with a team of wealth management professionals across several disciplines to understand the challenges and opportunities facing high net worth clients in their respective regions. Their advisory activity will include providing clients with tailored solutions focused on their goals and working closely with them to implement agreed strategies.

Analytic software firm FICO and risk consultancy Guidepost Solutions LLC today announced that they have entered into a partnership to help provide companies worldwide with a complete suite of anti-financial crime solutions.

Axios Systems, a leading provider of IT Service Management (ITSM) software, has announced that its assyst product, has become the first in the world to achieve accreditation for all 16 PinkVERIFY™ ITIL® processes. 

PinkVERIFY is an internationally recognized ITSM tool suite assessment service by Pink Elephant, a premier global training, consulting and conference service provider. In becoming the sole company to possess full accreditation, Axios has cemented its place as the global market leader. 

Hartford Funds announced today that it has signed a definitive agreement to acquire Lattice Strategies, an investment management firm and provider of strategic beta exchange-traded funds (ETF). This acquisition marks Hartford Funds’ expansion into the ETF space, adding robust investment management and product development capabilities to its existing portfolio of actively managed mutual funds.

For Citi’s Consumer Banking customers in Asia Pacific, remembering multiple PINs and responding to a series of questions to verify their identities as they call into the bank will soon be a thing of the past.

Voice biometrics authentication has been implemented in Taiwan with Australia, Hong Kong and Singapore to follow in the upcoming weeks. It will be rolled out throughout the region in 2016 and 2017 to cover all 12 of Citi’s consumer banking markets in Asia Pacific that represent more than half of the bank’s 19 consumer markets globally.