Nivo, the Manchester-based instant messaging and identity verification platform, today published a research report which highlights the security risks of financial firms using email and SMS for customer communications.
Written by Martin Hill-Wilson, who is recognised as a thought leader in Customer Experience, the report identifies email and SMS as messaging platforms popular with customers, yet easy touchpoints for identity theft and fraud. UK fraud losses totalled £844.8 million in 2018, an increase of 16% compared to 2017 according to data collated from members of UK Finance.*















