The next 20 years will see the world go from 20,000 “analog” banks to no more than several dozen “digital” institutions -Francisco González, BBVA Chairman
These days, “digital transformation” tops the list of mission-critical issues for banks. Most have been on this journey for years now, but are only halfway there and struggling. This is unsurprising given the breakneck pace of emerging trends such as Internet of Things, mobile ubiquity and wearables, combining to create a new and unfamiliar set of customer behaviors and expectations.