The Financial Action Task Force (FATF) guidance and the 5th EU Money Laundering Directive (MLD) have both asserted an expectation that regulated firms should digitise their customer identification processes. And that was before the global pandemic of Covid-19. Now more than ever an automated and 'digital first' approach to onboarding is critical for success.
‘FATF encourages the fullest use of responsible digital customer onboarding and delivery of digital financial services in light of social distancing measures.’