In the insurance industry, the majority of executives accept the necessity of digital transformation. However, only a few companies have recognized the first-mover advantage. These leaders are optimizing end-to-end and creating consistent, reliable workflows that cross the organization.
The result? A more uniform customer experience across policy types and engagement channels, as well as more streamlined and efficient operations. Carriers in this realm are reducing overall costs and improving revenue, but how did they get there?
