The banking sector’s primary self-regulatory body, the Lending Standards Board (LSB), is urging firms to prepare for the financial struggles customers will face this year, as incomes are eaten away by the higher cost of everyday life.
In its 2023/24 Business Plan released today, the LSB outlines how its areas of focus for the year will include financial resilience and digital journeys, alongside its ongoing work on the prevention of authorised push payment (APP) scams.