Following a year of investment and development, Avaya Holdings Corp. (NYSE:AVYA)  today announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences.

Ant Financial Services Group (Ant Financial) and Jiangsu-based Hoperun Information Technology (Hoperun) today unveiled its Distributed Core Banking Platform (DCBP), a next generation banking product which is designed to help financial institutions shift their business models from transaction-oriented to customer-oriented. The platform also aims to help financial institutions tackle digital challenges, including distributed development, financial product management and accounting liquidation.

The challenge

The company always faces seasonal spikes in website traffic and needed to ensure its online platform was stable and fully functional during busy periods. This was especially true at Christmas where workloads could increase by 5x to respond to customer demand and fluctuations in data traffic were creating network instability and having a negative effect on the customer experience.

TradingScreen Inc. (TS), the global, multi-asset class order and execution management system (OEMS), today announced that it would be expanding its development and technology operations to Montréal as “TradingScreen Electronic Financial Solutions Inc.” (TS Canada). TS’s expansion into Canada brings TS’s physical presence into nine countries. 

On 30th July 2018 the European Securities and Markets Authority (ESMA) introduced rules and restrictions on the sale and marketing of contracts for difference (CFDs), which are used by traders to get both long and short exposure without owning the underlying assets. 

LexisNexis® Risk Solutions, the global information solutions provider, today releases its latest analysis of the anti-money laundering (AML) sector in the UK. Research conducted with senior AML stakeholders, suggests that as part of the Senior Managers & Certification Regime (SM&CR), senior management – not just the Money Laundering Reporting Officer – should be held responsible for money laundering failings.

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management industry in particular, ‘digital innovation’, ‘digital transformation’ or ‘going digital’ are key phrases heard on almost a daily basis, with organisations keen to impress their customers by adopting the latest technology and ‘added extras’ to make their offering stand out from the crowd. Everyone wants it, although what ‘it’ is, is open to debate.

The Western Union Company (NYSE: WU), a global leader in cross-border, cross-currency money movement, today announced that the company will present at the Wolfe Research FinTech Forum on March 13, 2019. The presentation will begin at 10:25 a.m. Eastern time and will include comments from Raj Agrawal, Executive Vice President and CFO.

Intuit QuickBooks today announced its full Making Tax Digital (MTD) product suite is live. In a product demonstration on stage at QuickBooks Connect London, VP and UK country Manager, Chris Evans, and Head of Product Europe, Shaun Shirazian, showed how both accounting professionals and small businesses can use QuickBooks, now, to file in compliance with the biggest tax compliance change in a generation; HMRC’s Making Tax Digital for VAT.

Baker Hill, a leading provider of technology solutions for common loan origination, risk and relationship management, CECL compliance, and smart data analytics, announced that CAP Services, Inc., a nonprofit offering small business assistance and financial support to low-income individuals, has selected Baker Hill NextGen® Statement Spreading to provide