#financialServices

Five Challenges that Global Custodians Face Today

John Kirkpatrick
Vice President of Securities Services at Broadridge

Global custodians play a critical role in the financial services industry. see more

Hybrid and the City: Five Ways SD WAN Solves Your Financial Services Industry Hybrid Work Challenges

Mimmo Zappi
VP – Enterprise and Capital Markets at Colt Technology Services

Unique challenges faced by the banking and financial services sector have made it complex for organisations to roll out clear flexible working policies. see more

Why Financial Services Firms Must Stand Out Through Stellar Customer Experience

Jon Brooks
Head of Financial Services at Sabio Group

In the dynamic landscape of financial services, where numerous firms are vying for the same set of customers, differentiation is the name of the game.  see more

Why Organisational Alignment Is Key to Achieving Personalisation Maturity in Financial Services

Harry Hanson-Smith
RVP at Dynamic Yield, a Mastercard company

Customer experience is everything – in fact, 61% of people are unlikely to return to a brand that does not provide, at minimum, a satisfactory one.  And when see more

Decarbonising Financial Services: How Procurement Can Help Avoid Emissions Greenwashing

Suman Raju
Chief Financial Officer at Ivalua

Major financial institutions have made bold pledges to hit net zero targets by 2050, but with limited visibility into their Scope 3 emissions, are they setting themselv see more

The Customer Experience ‘Consumer Duty’ pledge

Jason Roos
CEO and Founder at Cirrus

The Financial Conduct Authority (FCA) introduced a new Consumer Duty see more

Supporting the 7 in 10 UK Gig Workers who are Being Denied Access to Financial Services

Ali Hamriti
CEO and Co-Founder at Rollee

With ongoing economic uncertainty and the cost-of-living crisis, financial pressures have been amplified for many people, see more

Complaints Handling and Proactivity Key to Financial Services’ Battle for Customers

Ben Booth
CEO at MaxContact

The economic climate in the UK isn’t exactly enviable right now. see more

How the Financial Services C-suite Can Encourage a Digital Workplace Culture

Kevin Phillips
Head of Engineering Solutions at ieDigital

The last few years have seen multiple financial services organisations sprinting to provide the very latest, cutting-edge, digital customer service channels.  see more

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