Banking

How Do Banks Build and Maintain Trust?

Katie Macc
Chief Commercial Officer and Cofounder at Juntos Global

Banking Transactions Shifted Channels, but Relationships Didn’t see more

Banking on an adaptive network for customer experience innovation

Jeffrey Granvold
Senior Manager, Global Customer Experience Design Practice at Verizon

Today, the demand for evolution in financial services continues to reach new highs. see more

The open secret in banking – artificial intelligence will lock in more customers

Matt West
CMO at Feefo

In retail banking there are many areas where regulation and competition is now very fierce. see more

Banking & Fintech: Better Together

Kylee Wooten
Media Relations and Research Associate at Sageworks

While Fintech companies were initially viewed as a banking competitor, the two are finding that there is greater benefit to working together. see more

AI in Banking Will Become a Reality

Guy Mettrick
Practice Leader – Financial Services at Appian

There’s nothing artificial about the intelligence AI can deliver to an organisation. see more

Why New Governance, Risk, and Compliance Models Are Needed

Chiara Gelmini
Business Practice Manager at Appway

The financial industry is experiencing serious changes. see more

DenizBank, Turkey … the visible bank

Chris Skinner
Chairman at The Financial Services Club

One of the presentations I particularly enjoyed at the EFMA meeting was from Gürhan Çam, Senior Vice President- Digital Banking at DenizBank, Turkey.  You will all know by now that I love the innov see more

The Open Banking Revolution Requires Customer Feedback to Be King

Matt West
CMO at Feefo

Amid all the street-noise about an “Open Banking” revolution in the UK, there is one group of people who need to be listened to far more effectively – the customers. see more

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