Rabobank and Signicat are entering the Dutch identity market together by providing digital services to businesses, supporting them in servicing their clients. This joint Digital Identity Service Provider (DISP) offers a range of online login, identity, signature and archiving solutions under the banner of Rabo eBusiness. It provides optimal convenience for a range of businesses, including insurance, energy and leasing companies as well as other financial services providers. It simplifies and improves the digital transformation they are under pressure to achieve.
Rabo eBusiness helps businesses to shape their online services in an easier, more reliable and efficient way to achieve higher online conversion. Consumers can log onto the merchant’s website using one of the identity services provided by Rabo eBusiness and can then, for example, sign a contract online. The platform is easy to integrate into the existing business processes using API technology.
Rabobank will initially focus on five customer groups: energy, telecom and insurance companies, healthcare institutions and financial services providers. Rabo eBusiness services will make it easy for them to enable functions such as onboarding new customers, signing contracts digitally and offering a dashboard for invoices or expense claims.
The market for DISPs opened on 1st April 2017 within the framework of iDIN. Alexander Zwart, responsible for Online Channels & Access at Rabobank, explains that Rabobank already has a good starting position, having: ‘Advisory skills, a large market share in the business market, operational services and a mature salesforce. In order to be able to offer technology and a high-quality and safe range of products, we have opted not to develop it ourselves, but instead to collaborate with a well-established strategic player. Signicat has a proven Digital Identity Service platform that is considered leading in the Nordics, a mature digital identity market.’
Signicat in turn wants to expand its presence in the Dutch market. Gunnar Nordseth, Chief Executive Officer of Signicat: ‘We have been operating for some time as an identity service provider in the Nordics and are currently expanding into other parts of Europe. The Netherlands is a strategically important market for us and a European hub that has great potential for digital identity, signature and archiving services. Collaborating with an innovative bank such as Rabobank gives us the opportunity to fulfil our ambition.’
The platform has been designed to grow in tandem with market demands and can consequently be expanded to include additional services. This lays the foundation for achieving Rabobank’s strategic ambition to help its customers with the digitalisation of their services.