CUSA Federal Credit Union listened to its members’ requests for a way to view and sign documents remotely, without coming into a branch. In August 2014, the Covington, La.-based credit union implemented IMM’s eSignature technology, and has since increased loan volume by nearly three percent.
“As a very small credit union with just two branches, it became increasingly important for our members to have the means to review, sign, and complete documents from any location, at any time, and from any device,” said Jeana Rodivich, CEO of CUSA Federal Credit Union.
“Whether used for simple documents like stop payment orders and skip-a-pay requests, or more complex loan documents, our members love it. They appreciate the convenience and simplicity IMM’s eSignatures provide. We can largely attribute our rising loan volume to faster and easier document signings, which allows us to fund loans even more quickly. As a credit union, that’s our goal: to serve our members’ financial services needs.”
The $31 million-asset CUSA FCU replaced traditional scan, fax, and snail mail processes with IMM’s eSignature, document delivery and archival solution. The cloud-based remote eSignature service, Document Exchange, integrates with almost any business application and automatically archives completed documents, allowing employees to easily and quickly retrieve them as necessary. As an added benefit, CUSA FCU noted that by gaining a fully electronic transaction system with IMM, it eliminated several file cabinets previously crowding its offices.
“CUSA FCU demonstrates that regardless of size, it’s possible for any financial institution to bring its consumers the services that they desire,” said John Levy, EVP of IMM. “CUSA FCU is embracing the concept of eTransaction automation to improve the level of service and convenience it provides members. At the same time the credit union is optimizing processes to be more competitive in the market, especially when funding loans, as speed is the key.”