GAIN Capital Protects Revenue and Brand Values for Global Online Trading Platform with Catchpoint

GAIN Capital Protects Revenue and Brand Values for Global Online Trading Platform with Catchpoint
24.10.2016 10:45 am

GAIN Capital Protects Revenue and Brand Values for Global Online Trading Platform with Catchpoint

Trading Systems

 Catchpoint Systems, a digital performance analytics company, today announced how global online trading provider GAIN Capital is using its solution to assure high quality customer experiences on its trading platform globally and especially in new growth markets in Asia.

GAIN Capital allows investors around the world to trade in different international markets. For a high value service, a superior end-user experience is critical, with any downtime or performance issues harming brand reputation irreparably. To assure this, GAIN Capital required an end-user experience monitoring (EUM) solution that provided real-time analytics from locations all over the globe with a reliable alerting system when they are down.

The company is partnering with Catchpoint to monitor its global online trading platform for speed and availability, to protect revenue streams and brand reputation and to test their third party APIs and streaming HTTP service. The partnership also ensures the performance of third party vendors such as domain name systems (DNS) and content delivery networks (CDN).

Through the deployment of the Catchpoint analytics system, GAIN has seen the following benefits:

·         The ability to streamline monitoring and operations initiatives into a cohesive initiative, through scheduled weekly drills to test monitors and customised alerts to ensure all systems are operating at optimum level

·         A reduction in the number of false positives in comparison with their own internal monitoring

·         Easy detection and diagnosis of DNS issues, allowing third parties to pinpoint quickly which server is causing problems and correct it seamlessly

·         Increased importance of end-user experience and monitoring as a decision-making tool throughout the institution due to the high visibility of the system throughout the organisation

Mukesh Kachroo, Chief Technology Officer, GAIN Capital commented: “We have leveraged Catchpoint’s global node system to pinpoint specific problems across out global infrastructure, giving us more control. Catchpoint has allowed us to prevent minor issues from becoming bigger problems by catching performance issues early on. We have found the in-depth analytical capabilities of the Catchpoint system particularly important for our Asia-based CDNs, which function as backbone infrastructure to create fast internet connections from Asia to London, rather than traditional content distribution.”

Medhi Daoudi CEO and co-founder of Catchpoint Systems comments: “GAIN Capital is an exciting global digital brand that needs to know exactly how its customers are experiencing the highest quality of service wherever they are accessing the trading platform on the planet. So, it’s great to see that we are providing the insights and analytics that are helping GAIN Capital make a difference and support its business growth.”

Related News

Cloud9 and SteelEye Partner to Address Voice Trading Compliance Challenges amid Remote Working Conditions

Cloud9 Technologies (“Cloud9”), a leader in cloud-based communications, has integrated with SteelEye, a leading regulatory technology and data analytics provider, to offer the... Read more »

Reuters Events Discuss the Resilience of the Energy Market Through Volatility

Reuters Events will be hosting a free online webinar series focused on commodity trading and commodity value chains.

The energy industry has never seen a year like it.... Read more »

Newfound launches virtual fintech trade mission to stimulate economic growth in UK and Australia

Global expansion specialists Newfound today announced the first ever virtual fintech trade mission between the UK and... Read more »

IPC’s Connexus Cloud ecosystem continues expansion with linkage to London Metal Exchange

IPC, a leading global provider of secure, compliant communications and networking solutions for the global financial markets community, announced today its... Read more »

Cloud9 Chooses OpenFin to Empower “Virtual Trading Desks”

Cloud9 Technologies ("Cloud9"), a leader in cloud-based communications, has partnered with OpenFin, the operating system (OS) of finance, to streamline the deployment of Cloud9... Read more »

QuantHouse to provide TSL machine learning capabilities as part of the QuantFactory cloud backtesting suite

QuantHouse, the global provider of end-to-end systematic trading solutions including... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel