Lack of trust among UK consumers towards financial data protection

Lack of trust among UK consumers towards financial data protection
21.02.2017 12:15 pm

Lack of trust among UK consumers towards financial data protection

Security , Data Protection , Fraud Detection , Security

According to ACI Worldwide, majority of UK consumers have doubts about the ability of businesses and financial institutions to manage confidential data safely. For instance, 19 percent of respondents say they do not trust firms to protect their data and 33 percent responded they are unsure. Confidence levels were similar across the globe and only three countries had more than 50 percent of respondents indicated that they trust institutions to protect their financial and payments data.

The Global Consumer Survey: Consumer Trust and Security Perceptions held survey among more than 6,000 consumers. The respondents represented about 20 countries and were surveyed on their perceptions and opinions toward fraud in shopping, data protection, and the ways they want to engage with firms to minimise fraud.

More than a third of UK respondents (35%) consequently see theft by computer hackers as the biggest fraud risk. While using cards for purchases via telephone, using a phone or tablet to shop or pay bills and shopping online are all perceived as less risky. After experiencing fraud or data breach, 56 percent of UK consumers said they would stop shopping with a given merchant.

Other key findings of the report:

-Mobile Wallet Adoption: Mobile wallet and payments adoption is strongest in regions where other electronic payments options—particularly card payments infrastructure—is less mature, for example India (56%), Thailand (51%) and Mexico (38%) compared to ‘mature card markets’ in Europe like the UK (14%), France (15%) and Netherlands (20%).

-Mobile Wallet Security: Consumers show a surprisingly high level of confidence when it comes to mobile wallet security. For example, 93 percent of UK respondents say they believe mobile wallet technology is secure or somewhat secure, one of the highest rates globally.

-Fraud Education: Consumer education on fraud awareness varies significantly across and within regions. In the UK, only 39 percent of consumers say they have received anti-fraud information from their bank. Across Europe, the picture is similar with at least one-third of consumers saying they don’t recall receiving any anti-fraud information.

-Fraud Prevention: Consumers are generally willing to interact with organisations in order to mitigate fraud. The majority of UK consumers (55 percent) prefer to be contacted by a bank via mobile phone if there is unusual activity on a bank account or card.

Overall, the research shows that consumers want to proactively manage fraud, particularly by leveraging mobile technology – whether it’s text or talk. This willingness opens opportunities for financial institutions and merchants to optimise the ways in which they reach out and communicate with consumers, ultimately improving customer experience while reducing operational costs and fraud losses.

 

 

 

Related News

Retail cash automation market booms as global installations surpass 700,000

Latest research shows retailers across the world are investing in technology that improves cash management and boosts security

Market outside Japan... Read more »

Experian partners with Global Data Consortium to bolster international customer identity verification

Experian and identity verification provider Global Data Consortium (GDC) have today announced a new partnership which will transform customer onboarding journeys for both... Read more »

FICO Offers Free Cyber Risk Score 90-Day Trial in Europe

Cyber exposure is one of the most rapidly growing risks in today’s digital world. Almost daily, the media report on companies that have suffered data breaches where criminals... Read more »

Leading Firms Collaborate with Mastercard to Further Secure Open Banking Ecosystem

Mastercard announces three key financial firms as the latest companies to start using Mastercard Open Banking Protect, safeguarding organisations who manage... Read more »

iProov to provide biometric technology to challenger bank Knab, part of AEGON

Today, iProov is proud to announce that its technology is to be deployed by Dutch challenger bank Knab, to provide an effortless online biometric experience to its nearly 500,... Read more »

FICO Awarded 13 New Patents for Responsible AI, Fraud and Decision Management

Silicon Valley analytic software firm FICO has been awarded 13 new patents related to fraud, artificial intelligence (AI) and decision management. In total, FICO currently... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel