Customers call for real-time updates on the security of their personal records after data breaches

Customers call for real-time updates on the security of their personal records after data breaches
04.12.2018 10:45 am

Customers call for real-time updates on the security of their personal records after data breaches

Security , Data

The Marriott International Group data breach exposed the records of 500 million of their customers.[1] This data breach has left Marriott International customers around the world concerned about the safety of their personal information, including their passport details and account information.

To keep customers up to date, the company has set up a website to give affected customers more information. It will also offer customers in the US and some other countries a year-long subscription to a fraud-detecting service.[2]

In the last 6 months, over 4.5 billion customer records were compromised in 945 data breaches the world over.[3] In light of these data breaches, it is imperative to ensure customers are constantly aware of the status of their personal information and what the next steps they should take are. Next-generation technologies, such as automation and Artificial Intelligence (AI), can speed up this dissemination of information, says Global technology provider Teleperformance Digital Integrated Business Services

Bhupender Singh, CEO of Teleperformance Digital Integrated Business Services comments: “When companies suffer from data breaches, transparency is key. It’s important to put yourself in the shoes of the customer, especially when their passport information and account details could have been exposed to malicious actors. In today’s digital age, this may lead to customer’s dissatisfaction being aired on social media, leading to further bad press for the company as well as loyal customers looking for alternate service providers.”

Bhupender continues: “An omni-channel approach must be taken here, with information being disseminated across the different customer touch points to ensure full visibility for customers, including the next steps to mitigate damage in case their personal information has been exposed. Additionally, by focusing on boosting back office operational efficiency, front-line staff will be able to attend to a higher volume of customer enquiries. Not only can automation reduce the time of calculating payable compensation by 60 per cent, but it can also ensure that customer complaint handling is accurate. This in turn can mitigate customer dissatisfaction and alleviate customer concerns.”

Teleperformance Digital Integrated Business Service has been recently ranked as a top level travel domain business service provider by a leading global analyst & advisory firm.

Related News

Cog Systems Joins GSA IoT Security Working Group

 Cog, maker of... Read more »

FIME boosts payment strategy on security and consulting with key hires

As part of the ongoing expansion of its banking and payments security and consultancy offering, ... Read more »

Communications Specialist Becomes First Firm to Use Brand New Fraud Protection Technology

Core Retail, the leading supplier of pre-paid SIMs and mobile accessories, has become the first organisation to deploy a brand-new payments tool that automatically flags and... Read more »

Gemalto to produce secure and innovative healthcare cards for Quebec

Gemalto (Euronext NL0000400653 - GTO), the world leader in digital security, and the Société de l'assurance automobile du Québec (SAAQ) have been chosen to produce secure and... Read more »


Radware® (NASDAQ: RDWR), a leading provider of cybersecurity and application delivery solutions, today announced it has... Read more »

AxiomSL Appoints David Weber as Chief Operating Officer and Chief Financial Officer in Response to Rapid Global Growth

AxiomSL, the leading global provider of regulatory-reporting, risk and data-management solutions, today announced the appointment of David Weber as Chief Operating Officer and... Read more »

Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App