Brightstar Announces Record Year for Wefix, Keeping the Nation Connected With Repairs in Just 45 Minutes

  • Security and Compliance
  • 22.04.2021 03:45 pm

Brightstar, the global leader of end-to-end device lifecycle management solutions and device protection, today announces significant growth with its specialist device repair business WeFix, claiming that average repair times are just 45 minutes, outperforming other repair services and delighting customers. 

WeFix, the UK’s only mobile repair service accredited by Samsung, has experienced its best performing year, with repair bookings up 75% year on year. This growth is buoyed by increasing customer demand and expanded partnerships with leading brands. 

Today, WeFix provides a contact-free repair service for smartphones and tablets covering over 90% of the UK population. The unique service has been able to safely operate throughout the pandemic at a time when many traditional repair shops have been forced to close. With repairs taking place in a fully equipped mobile workshops outside homes or workplaces, demand for the convenient repair solution has grown significantly.

Gerry O’Keeffe, Brightstar Executive Vice President said, 

“We’re delighted with the performance of WeFix and our partnership with Samsung. The WeFix solution is an integral part of our wider device protection portfolio and our partners are benefiting from the best customer experience demonstrated by consistently enhanced NPS scores. 

Together with the recent acquisition of LucidCX we’re able to bring together enhanced, differentiated customer experiences for our clients and raise the bar with exciting new services.”  

The acquisition of WeFix by Brightstar in April 2020 has expanded the company’s capabilities to offer exceptional customer experiences for repair and insurance customers. Brightstar is now the fastest growing device protection company in the world.

Oliver Murphy WeFix Chief Operating Officer added, 

“We’re thrilled to see the huge growth of WeFix over the last 12 months and shows how much consumers have embraced our concept. The pandemic combined with mass home working has underlined how reliant we’ve all become on our technology. We recognize that providing an exceptional repair service built around the customer is fundamental to this growth. When a customer books a repair with WeFix they know exactly where and when it will take place and on average, we’re fixing devices within just 45 minutes.”

WeFix technicians perform all repairs in fully equipped mobile workshops with access to the same tools, parts and equipment as traditional repair outlets. There is no physical contact during the handover process and all devices are thoroughly sanitised before being safely returned to the customer. 

The company is also recruiting more technicians as it continues to expand the service throughout the UK. Current opportunities are available in Bath, Balham, Charlton, Chigwell, Islington, Cheltenham, Birmingham, Manchester, London, Guildford, Chester and Wolverhampton. Anyone with experience of electronic device repair can find out more about becoming a WeFix mobile technician here.


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