The Suncorp Group Selects Solera's Risk Management Solutions to Simplify the Claims Process and Improve Customer Communications

The Suncorp Group Selects Solera's Risk Management Solutions to Simplify the Claims Process and Improve Customer Communications
13.08.2015 01:00 am

The Suncorp Group Selects Solera's Risk Management Solutions to Simplify the Claims Process and Improve Customer Communications

Risk Management

Solera Holdings, Inc. (NYSE: SLH), today announced that Suncorp Group Limited ("Suncorp"), which includes a portfolio of leading general insurance brands in Australia and New Zealand, has selected Solera's Risk Management Solutions platform following an extensive trial covering 20,000 auto repairs.

The advanced auto repair software, which is the first of its kind in the Australian market, will allow Suncorp to evolve with the increasingly complex auto industry while managing rising customer expectations.

"This is a game-changing opportunity to simplify our motor claims process and make it even better for our customers," said Leigh Bryan, Suncorp's Head of Motor Claims.

With this new agreement, Solera's damage assessment and claims processing platform will be rolled out across the Suncorp network in Australia, starting in October. In addition to claims processing, Suncorp also selected Solera's vehicle identification and customer communications solutions to improve the end-to-end claims process, making it faster and more transparent.

Solera worked hand-in-hand with Suncorp throughout the trial period to customize the platform to meet the unique needs of the region and integrate seamlessly with Suncorp's Claim Management System. Through rapid innovations, Solera compiled local data to cover 95% of the Australian car parc and built VIN decoding for 88% of the Australian car parc. As a result, Solera's database now includes data on more than 800 models unique to the Australian market.  

"It's an honor to partner with Suncorp to bring the most advanced digital technologies to the Australian market," said Tony Aquila, Solera's founder, Chairman and CEO.  "Together, we will deliver superior customer engagement throughout the claims process and, ultimately, the broader insurance experience."

Related News

LexisNexis Risk Solutions Positioned as a Leader in Risk-Based Authentication Report

LexisNexis® Risk Solutions is honoured to announce it is named as a... Read more »

Wolters Kluwer Updates OneSumX for Regulatory Reporting and Signs ING in China

Wolters Kluwer’s Finance, Risk & Reporting (FRR) business has released an update for its OneSumX for Regulatory Reporting solution to allow clients to meet... Read more »

iPaytotal launches complete banking and payment solutions for high risk businesses

iPayTotal is very proud to introduce its Tier 3 Package to all clients, including but not limited to Company Registration, Registered/Virtual Office Address, Global IBAN/SWIFT... Read more »

West African Development Bank (BOAD) selects Wolters Kluwer’s OneSumX Software to manage risk

West African Development Bank (BOAD) has selected Wolters Kluwer’s OneSumX... Read more »

Eventus Systems wins Best Trade Surveillance Solution for Dodd-Frank Act at 2020 RegTech Insight Awards

Eventus Systems, Inc., a leading global trade surveillance and risk management software... Read more »

Wolters Kluwer Continues PPP Educational Series With Loan Forgiveness Webinar

Wolters Kluwer Compliance Solutions is continuing to prove its industry leadership,... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel