In addition to installation and maintenance, the service contract covers the complete management of the bank’s self-service device park. Wincor Nixdorf will assume responsibility for all support activities, including around-the-clock ATM monitoring, remote troubleshooting and problem resolution, and the distribution of all the software for the self-service network. This approach will enable the bank to reduce the need for technician call-outs and ensure that self-service system downtimes are shorter. The service model should also result in significant cost reductions for the bank, since the internal costs for its own IT service will be eliminated and license fees will no longer be required.

Critical factors in the award of the contract were ultimately the many years of trustful cooperation between both companies, Wincor Nixdorf’s good service in Colombia and its references in the area of self-service operations.