Zurich Insurance Group (Zurich) has appointed Terry Powell as Group Chief Technology Officer and Cristina Ghetti as Group Head of Digital Employee Experience. They will report to Ericson Chan, Group Chief Information & Digital Officer, and be based in Zurich. The appointments are effective October 20, 2025.

"I am thrilled to welcome Terry and Cristina to Zurich,” said Ericson Chan. "Their extensive leadership in artificial intelligence in the retail and fintech space is precisely the expertise we need to accelerate our digital transformation and further drive AI-adoption. They bring a vital customer-centric approach that will significantly elevate the experience for both our customers and employees."

Terry Powell joins Zurich from ANZ Bank, where he led IT services transformation and cloud adoption. Previously, at Domino’s Pizza, he centralized global IT and launched AI and digital initiatives to enhance customer experience. As General Manager for Insurance Technology at Suncorp Group, he simplified core insurance systems. At Zurich, Mr. Powell will lead its Group-wide tech strategy, drive AI across its infrastructure foundation, strengthen system resilience, and drive efficiency and productivity with AI.

Cristina Ghetti brings extensive expertise from her tenure at Nestlé, where she led the sector’s largest AI-tool rollout and integrated GPT-based tools for internal use. Her earlier achievements at Coca-Cola European Partners include delivering a multi-year digital roadmap and leading post-merger IT integration. In her new role at Zurich, Ms. Ghetti will spearhead company-wide AI upskilling initiatives to strengthen our AI capabilities by empowering and equipping employees with AI, driving AI-adoption and productivity across the organization.