Enterprise technology expert and former Gartner executive, Duygu Cibik, has joined Reval’s executive management team as Chief Customer Success Officer. Ms. Cibik will lead Reval’s newly created Customer Success Management (CSM) function, designed to help clients achieve success in treasury and risk management, using the Reval Cloud Platform.
“There are so many opportunities for companies to leverage the various capabilities of the Reval Cloud Platform,” says Jiro Okochi, Reval CEO and Co-founder. “We hear time and again from clients attending our conferences that they are excited to learn something new, which they then take back to their teams. With Duygu’s appointment, we are keeping clients fully engaged and experiencing the value of their investments in Reval. Duygu’s expertise in leading enterprise B2B technology companies in this relatively new function is impressive. We’re excited to have her join the management team here at Reval.”
Reval’s creation of a CSO role continues its investment in the customer experience, for which it has won several industry awards. As CSO, Ms. Cibik will manage Reval’s global customer success management team and its client support functions, representing client interests. She brings over 15 years of leadership experience in enterprise subscription-based software and services across strategy, product and customer success roles.
“Reval has a great reputation in client support,” Cibik says. “What we are doing here at Reval really elevates our focus on client support in a way that gives users across all levels a strong internal voice. I have worked with many technology providers and can see that Reval’s entire culture revolves around the client experience. I’m here to bring it to the next level.”
Prior to Reval Ms. Cibik was Vice President, Product/Customer Success at technology research and advisory firm Gartner; Chief Operating Officer and Board Member at technology start-up Pixable; and Head of Enterprise Product Management and Marketing at Turkcell, the third largest mobile communications company in Europe. Ms. Cibik also served in senior client engagement and consulting roles at management consulting firms McKinsey & Company and Oliver Wyman, respectively. Ms. Cibik holds an MBA from Harvard Business School and a Bachelor of Science degree in Industrial Engineering from Bogazici University, Istanbul, Turkey.