Michael Pahlke has been appointed Chief Service Delivery Officer (CSDO) joining the Avaloq Group Executive Board on 1 November 2018, with a focus on expanding the firm’s global operational and technological capabilities to ensure highest levels of customer satisfaction. This appointment marks another significant step in the company’s evolution to becoming an integrated banking service provider on global scale.

Michael joins from Credit Suisse where he has led several global and Swiss Solution Delivery units in technology and operations as Managing Director for different divisions.

Prior to joining Credit Suisse, he worked for a consulting company advising clients in the Financial Services and High-tech sector, led a number of projects for Fortune 500 companies and held various CIO, CTO and business development positions with companies in Frankfurt, Hamburg, London, New York, Menlo Park and San Francisco. In all, Michael has nearly 30 years of industry experience.

Avaloq’s front and back office products and its SaaS and BPaaS solutions continue to win new customers and deliver significant value for established customers as the digital transformation of the financial services sector continues. The need for flexible business models and increased automation remains more than ever the key driver for success in the financial services market.

Michael’s expertise will further strengthen Avaloq’s leading position as a provider of BPaas and SaaS in Europe and Asia Pacific. With his track record, he will be responsible for managing Avaloq’s global banking operations and technology infrastructure to fully provide efficient, effective and robust banking services that empower customers to fully focus on their core front office business.

Michael will report directly to Juerg Hunziker, Group CEO, Avaloq.

Michael Pahlke said: “I look forward to joining a world-class team, collaborating and working with my new colleagues in this exciting phase as the company continues to grow its global service offerings. This is a great time to join Avaloq, a high-tech firm at the forefront of the digital transformation of the global financial services sector.”

Juerg Hunziker, Group CEO, Avaloq said: “I would like to extend a warm welcome to Michael upon joining Avaloq and as the latest member of the Group Executive Board. Under his guidance we remain ever more committed to driving further transformation within the industry while providing a first-class service to customers. Michael’s track-record and expertise are a perfect fit with our strategy to drive for future growth by focusing on standardisation, innovation and increased change within the banking industry. “

“We would also like to express our thanks to Brian Hurdis, our current CSDO who in his interim role has been a crucial part in shaping our service organisation and has helped significantly to position us well for future growth. Brian remains closely connected to us in a consulting role.”