Worldline, a global leader in payment  services, is partnering with MYRA, one of the world’s premier providers of self-check-in solutions both online and at kiosks, to develop a state-of-the-art customer payment  solution specifically tailored to the hospitality sector.  

The solution will be showcased through a pilot project currently being undertaken with leading international hotel chain, Leonardo Hotels, encompassing over 200 hotels in 90 countries. The collaboration will see MYRA’s kiosks working alongside Worldline’s unattended payment  terminals and acquiring services to help ensure every guest has the best payment experience. After the current hotel pilot with Leonardo, the new solution will ultimately be available and rolled  out across more than 10 European markets. 

Having worked together on various joint initiatives since 2020, one of the principal objectives of  this new collaboration between MYRA and Worldline is to ensure that the customer will only  need to interact with a single self-service payment station and deal with only one solution  provider. The solution enables hoteliers to complement their existing pay at the desk and online  payment offerings with contemporary self-service offering, thus delivering a frictionless,  integrated payment experience for all their guests.  

A key element in the collaboration is the need for an all-in-one payment terminal for the MYRA  self-service kiosks. Worldline’s VALINA unattended terminal meets this requirement and can be  seamlessly integrated into MYRA kiosks. In addition, Worldline acquiring services cover all  hospitality payment needs such as omnichannel use cases, top ups, and allowing walk-in guests  to check-in, thereby providing a much-enhanced guest payment experience. Thus, MYRA can  benefit from Worldline’s expertise as their 360°payment partner.  

The Covid-19 pandemic brought about a change in customer demands and needs – especially within the hotel sector. While some guests still prefer personal interaction, others are expecting convenient frictionless solutions that reduce contact with hotel staff while maintaining the same  high service levels. To meet these needs, new solutions have become necessary throughout all  hotel areas including the front desk, enabling self-check-in/out; through to the restaurant and  bar with pay at the table solutions; and in ‘food to go’ areas inside the hotels, amongst others. 

Chris Lanckbeen, Global Sales Director Travel & Hospitality at Worldline, said: “We are  delighted to be extending our relationship with our partners at MYRA with this exciting pilot  project. Together, our solution is very much at the cutting edge of what discerning hotel  businesses are looking for, and need, in order to get and stay ahead in the dynamic hospitality  space. It clearly positions Worldline as a key player in the self-service payment space for the 

sector and is a value-added service which neatly complements our WL Hospitality Suite  solution.”  

Jack Tan, MYRA’s Chief Marketing Officer, added: “By partnering with Worldline we can focus  on our core business – the provision of self-service kiosk solutions, including all additional  required features - leaving the acquiring services element to be handled securely and effectively  by Worldline. This will give our hotel customers and their end-users the ability to interact with a  single self-service payment station through a simple and individual solution provider.”