Powered by Procentia’s software engine IntelliPen, BTPS has delivered a world-class self-service online member portal

BT Pension Scheme (BTPS), the UK’s largest company pension scheme, has gone live with its new pension administration system incorporating a market-leading self-service portal allowing members to manage their pensions online with ease. The pioneering new platform is powered by Procentia’s IntelliPen software, a completely web-based system that provides fully integrated pension administration with automated calculations, workflows, reporting, letter production, document imaging, payments, and online member access.

Deployed on Microsoft Azure and the first of Procentia’s clients to use IntelliPen.Net v2.5, the BTPS implementation is exceptional due to its level of complexity combined with the ambition to achieve high levels of automation. Over 500,000 member records and 2.9-million-member documents have been transferred as part of the move to the new administration system.

Delivered to budget despite the challenges presented by working from home as a result of the global pandemic, project highlights include the automation of highly complex workflows which cover all the options available to members on retirement built on a comprehensive suite of calculations.

Dave Tomlins, Head of Pension Services Delivery, said: “BTPS is transforming how the industry delivers a meaningful experience to its members and Procentia’s pension software is at the heart of our efforts to improve the online service we provide to our members. For us, IntelliPen provides a unified solution in a way no other system can. By focusing on improvements across our processes, teams, training, and technology, we can meet the changing expectations of our members.”

Steve Donkin, CEO, Procentia, said: “BTPS needed a world-class, affordable and versatile system that supported its vision of systems optimisation. Our intuitive IntelliPen solution enables BTPS to become more self-sufficient and undertake many configuration tasks themselves. This platform also ensures members can model retirement plans and make better pension decisions based on full access to this information, drawing data on demand through the member portal.

“Choosing Procentia, BTPS has benefited from our market knowledge and the value we put into customer care. The success of this prestigious project builds on our track record of delivering pension software excellence and innovation. Moreover, it demonstrates we have the technology and expertise to manage the most complex pension schemes on time and to budget.”

The full implementation of the BTPS project represents a major step forward in pension administration software. Unlike many pension administration systems, Procentia’s IntelliPen delivers a complete single system solution that provides all the functions needed to run automated administration services that save time, money, and provides better outcomes for members.