Atoa today announced Family Law Cafe as a new customer in a strategic move to drive frictionless payments in the legal sector through open banking.

Family Law Cafe is a legal services platform specialising in divorce, finances and child custody, known for its ethos, ‘kind competence’. Recognising the emotional stress their customers face, Family Law Cafe prioritises an empathetic approach while maintaining a high level of competence to resolve disputes efficiently. The team sought to streamline the payment process to minimise additional tension for their customers.

Family Law Cafe now uses open banking payment solution, Atoa, to send payment links to all clients via SMS, alongside credit card and bank transfer options. Due to its ease of use, 80% of clients choose to pay with Atoa over the other payment solutions offered. Thanks to this frictionless process and instant payment settlement, customers can engage with Family Law Cafe’s services more promptly.

Before switching to Atoa, Family Law Cafe relied exclusively on traditional payment services such as credit and debit cards and manual bank transfers—methods that were often time-consuming and prone to delays. Since using Atoa, they’ve significantly reduced the time spent chasing payments. What could take ten minutes per customer now takes seconds with Atoa’s one-click payment reminders.

The simplicity and speed of the process has led to higher customer conversion rates—more people end up paying because it's easier to do so. As a result, Family Law Cafe is able to start cases faster and take on more customers, helping to fuel business growth. Atoa’s payment management system also provides full visibility into all pending and completed payments.

Businesses often incur substantial costs from credit card transaction fees. Atoa significantly reduces these costs, by up to 50%, offering a more affordable payment method. This direct payment method bypasses intermediaries, resulting in direct cost savings for Family Law Cafe.

Joanna Toch, Founder, Family Law Cafe comments: “It’s paramount to us that we deal with our clients sensitively and consider their situation – even in our administration processes. We want to help our customers as soon as possible, and with Atoa we’re able to process payments quicker than ever and start the work that matters. We have been very impressed by the ease and simplicity of working with Atoa. They make fee collection simple”

Sid Narayanan, Co-Founder and CEO, Atoa adds: "Family Law Cafe is a great example of a business that understands the value in a seamless customer experience and we’re delighted to see how Atoa is aiding that mission. By offering a direct, instant, and secure payment method, we’re enabling law firms to focus on providing expert legal support, without the added burden of outdated and inefficient payment processes."