We know Americans love their mobile phones, but more than their wedding ring?
Absolutely, according to a recent Chase survey of 1,500 adults:
“We saw consumers really step up their use of digital banking tools – especially mobile apps – in the last year,” said Donna Vieira, Chief Marketing Officer of Consumer Banking at Chase. “We continue to enhance our digital banking services to let customers bank how, when and where they want.”
Consumers tap in more
Many more consumers are using technology to bank more easily than last year.
Not just the Millennials
Of course, Millennials have their hands wrapped around their mobile phones. But GenXers and Boomers are becoming more aware of tools on their mobile banking app:
|Know they can||Millennials||GenXers||Boomers|
|View account balances||93%||up 18%||84%||up 18%|
|Pay bills||85%||up 20%||79%||up 19%||70%||up 20%|
|Transfer money||91%||up 25%||80%||up 22%||66%||up 17%|
No wallet, no problem
Nearly half said they would leave their wallet at home if a digital wallet would do the trick.
In fact, two in five (40%) have either lost or forgotten their debit or credit card when they needed it most.
More bank for the buck
Chase continues to enhance its digital banking technology to meet customers’ needs.