PSCU Deploys Qlik Sense® to Drive Service Delivery Excellence
- 12.10.2016 01:00 pm
Qlik®, a leader in visual analytics, today announced that PSCU, an award-winning and leading provider of financial services and payment solutions to credit unions, has deployed Qlik Sense® to drive greater efficiencies across the service organization. By leveraging Qlik Sense, PSCU is able to aggregate large amounts of operational performance data from various sources such as frontline applications, databases and surveys. That data provides decision makers near real-time information to make tactical, data-driven business decisions that support PSCU’s vision of providing an unparalleled member experience.
PSCU supports over 800 Member-Owner credit unions by providing services such as 24/7/365 contact center support; credit, debit, and prepaid card processing; online bill payment; and digital payments solutions.
“PSCU is committed to providing excellent service to its Owner credit unions and their members,” said Mike Dove, Senior Business Intelligence Analyst for PSCU. “Our partnership with Qlik is helping to streamline our operation by uncovering insights that indicate shifting market trends, as well as fluctuating Owner sentiment. We are continuing to use technology like this to enable our ability to leverage data and exceed the expectations of our Owners and their members.”
By implementing Qlik, PSCU is enhancing its ability to recognize operational trends, measure process capabilities, and drive continuous process improvement.
In addition, PSCU provides a variety of products and services across multiple platforms and channels for its Member-Owners. By leveraging Qlik Sense, PSCU can view its Member-Owners’ experiences throughout the organization. For example, PSCU can measure the performance of disparate teams as they interact with the same Member-Owner in a centralized dashboard. As a result, PSCU is able to provide the highest level of service to its Member-Owners.
“Financial services companies are constantly looking for new, data-driven ways to drive efficiencies that will not only reduce customer churn but also increase customer satisfaction,” said Paul Van Siclen, Qlik Director of Industry Solutions, Financial Services. “Financial services providers like PSCU are transforming their analytic capabilities to move beyond static reports that explain what happened, to more modern analytic capabilities that can explain why something happened and, even better, what’s likely to happen in the future. These capabilities can look across all data sources, and help maximize their investments in people, data and ideas.”