Liquid Voice Organisations Comply with GDPR

Liquid Voice Organisations Comply with GDPR
05.07.2017 08:15 am

Liquid Voice Organisations Comply with GDPR

Infrastructure

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of an innovative new solution that will help organisations to comply with GDPR which comes into effect in May 2018.  It fully integrates into the Liquid Voice platform or can be specified as a stand-alone application for use with any of the market’s other leading interaction recording brands, providing greater access and control over personal customer data that is captured, processed or stored.

According to Chris Berry, Managing Director of Liquid Voice (UK):  “GDPR will have a significant impact on organisations of every size that store personal customer data and failure to comply with this new regulatory requirement could result in fines of up to €20 million.  Liquid Voice is one of the first companies to offer a cost effective solution that delivers unrivalled access to customer data wherever it is stored.  It can be cost-effectively deployed on a monthly subscription basis, which eliminates the need for high upfront capital expenditure.”

The Liquid Voice system enables organisations to quickly accommodate customer requests to identify, access and, if required, delete personal data.  This ‘right to be forgotten’ is a central part of GDPR and can be achieved using the company’s recently launched Automated Speech Transcription which enables recordings to be searched for any word or phrase in seconds.  Search results, which can include inbound/outbound calls, emails, SMS, instant messaging, social media and letters sent to customers, are displayed as text summaries ranked by relevance.  Recordings are automatically transcribed into text making the review process substantially faster than traditional manual scanning processes.

Liquid Voice also provides a solution for organisations using legacy recording platforms that are no longer supported by the manufacturer.  Historical recordings from these old systems can be quickly and easily migrated to a current platform without any data loss.

Related News

Creatio partners with Tata Consultancy Services to drive customer experience across marketing, sales and services

Creatio (formerly bpm’online), a global software company providing a leading low-code... Read more »

BMLL selects EOSE to Bolster Distribution of their Derived Data Product

EOSE, provider of outsourced market data solutions, today announced that the firm has entered into an agreement with BMLL Technologies, the data engineering and analytics firm... Read more »

Coin Metrics Raises $6M

Coin Metrics, the leading provider of Cryptoasset Data and Infrastructure for institutional investorsannounced today that it completed a $6 million... Read more »

Alibaba Cloud and Multi-Lingual Support from the Global MediXchange of Combating Covid-19 (GMCC) programme

Over 440 medical institutions from 104 countries and regions have applied to learn and share experiences in battling COVID-19 through the ... Read more »

Spanish authorities approve offer from SIX

SIX Group AG (“SIX”), the Swiss financial markets infrastructure operator, today received authorisation from the CNMV for its all-cash voluntary tender offer for Bolsas y... Read more »

Magazine
ALL
Free Newsletter Sign-up
+44 (0) 208 819 32 53 +44 (0) 173 261 71 47
Download Our Mobile App
Financial It Youtube channel