Dialect Communications, a Business Process Outsource (BPO) that offers customer experience (CX) solutions for Fintechs, is partnering with Paynetics, one of Europe’s leading providers of embedded finance and digital banking, to provide world-class customer engagement services for both the UK and European markets. The partnership will support the FCA’s new consumer duty requirements to deliver clear customer communication and support. 

Dialect is supporting Paynetics through the provision of a fully outsourced customer experience solution designed to meet the ever-increasing needs of customers across Europe. Support is provided via Dialect’s state-of-the-art cloud-based technology, enabling a fully blended customer experience across voice, email, and chat and beyond, delivering a seamless omnichannel solution. 

The Dialect and Paynetics partnership recognises the growing importance of customer support in providing regulated products and the demands for a multi-channel approach to customer engagement. Paynetics helps its clients to introduce new financial products using its industry-leading embedded finance platform with multiple entry points across card issuing and acquiring, IBAN accounts, and bank transfers. A key element of the overall proposition is to support timely and comprehensive customer engagement.

Neil Wake, CEO at Dialect, said: “Dialect is delighted to work with Paynetics in this new partnership. Paynetics is a leader in payments that has a great business model focused on designing and offering digital banking solutions. Dialect is thrilled to form this relationship that will bring value to both companies. We are excited about this partnership and looking forward to working with them in close collaboration.“

Mike Peplow, CEO at Paynetics UK, added: “We are pleased to be working with Dialect, who are leaders in the provision of customer engagement for regulated financial products. This partnership recognises the growing importance of timely, knowledgeable and appropriate customer engagement as a key part of delivering a firm’s Consumer Duty obligations. Working with Dialect allows Paynetics and our Program Manager partners to consistently deliver high-quality customer engagement on a 365, 24/7 basis across the UK and Europe.”