EBANX announced the launch in the United States of its international logistics solution LEVE, to help online stores in the country to send parcels to Brazil. Created in the EBANX's group and headquartered in Brazil, the startup specializes in ecommerce, and handles the reception and handling, labeling, and shipment all the way to Brazil – a process with a current final delivery time of 20 to 25 calendar days.  

"At EBANX, we were already easing the connection between our US-based merchants and their Brazilian consumers through payment solutions that grow their total addressable market. With LEVE, we are now easing the entire international selling process for our merchants," said Gabriela Rodrigues, project manager of LEVE. "Our solution speeds up the delivery time from the US to Brazil, which ultimately helps to improve the consumer experience within US online stores," she added.

At its warehouse in the US, LEVE receives the parcels of its merchants, and labels them following Brazilian standards of tracking codes and delivery information. This way, packages leave the US already displaying the label that will be required when they arrive in Brazil, and the national tracking number that can be used in the website of the Brazilian postal service. Because this is handled before entering the country, these parcels are not subject to Brazilian fees like the postal dispatch, charged to cover precisely this handling and relabeling into Brazilian standards.

LEVE is also in charge of shipping the parcel. Once it arrives in Brazil, it goes through the traditional Brazilian customs processes – that will evaluate if it needs to be taxed, a process that takes around one business day for parcels coming with LEVE. If this is the case, LEVE informs the consumer about it, so they can pay the tax and release the parcel. This helps lowering the rates of parcel abandonment followed by chargeback requests.

Besides easing the entire process for the merchant, LEVE also offers more visibility of the parcels to them, by providing a full tracking, from the moment of the departure in the country of origin. In Brazil, if by any chance the postal service cannot deliver a parcel within the standard delivery attempts, LEVE communicates the merchant, so they can decide what to do.  

Expertise from handling logistics China-Brazil

LEVE also operates logistics between merchants in China and consumers in Brazil. In just six months, since the solution launched in China, in February, the startup brought over 175,000 packages to Brazil, normally within approximately 17 calendar days. Since the COVID-19 pandemic hit the world, this delivery time increased, and it is now stabilized within 20 to 25 calendar days, which is faster than other standard services that are currently taking about 45 calendar days to deliver. 

"We aim to offer a complete ecommerce solution for merchants and consumers. Delivering payments, marketing consultancy, customer service, and now logistics in a very consistent strategy, helping merchants navigate the specificities of the Brazilian market, and connecting Brazilian consumers to the best brands in the world," completed Rodrigues. 

For more information, please visit https://www.leveexpress.com/.